貝塔姆水上樂園度假村的評論

住宿方回覆: 感謝您的回饋。很抱歉，由於隔音效果不佳，大雨影響了您的休息。您的回饋非常寶貴，我們會認真考慮，以提升客人的舒適度，尤其是在惡劣天氣下。我們也瞭解，飯店位置可能比較安靜，更適合家庭入住，因此我們非常感謝您提供附近餐飲選擇的建議。我們希望未來能再次歡迎您，為您帶來更輕鬆愜意的體驗。

住宿方回覆: Thank you so much for your support! We are truly proud to have you in our resort . hope to see you again in future .

住宿方回覆: 非常感謝您對檳城伯坦度假村及水上樂園的支持和光臨！我們非常感謝您選擇我們來度假，並期待很快再次歡迎您回來。問候，安德烈亞斯

住宿方回覆: Dear We luv Bobo,Thank you for your feedback! We appreciate your insights about the hotel's location and parking. We're glad to hear that you enjoyed the variety of breakfast options and found our staff to be friendly. We’ll take note of your comments on the pool's crowd levels. We hope to have the pleasure of welcoming you back in the future! Warm regards, Andreas

住宿方回覆: 尊敬的花花和乖乖，感謝您與我們分享您的詳細回饋。對於您在入住期間遇到的不愉快體驗，我們深表歉意，尤其是房間異味、浴室清潔度、水溫和空調問題。我們理解這對您和您的家人來說一定非常令人沮喪，尤其是在您從曼谷出發度假之後。對於泳池的狀況未能達到您的期望，我們深感抱歉。請放心，我們會認真對待您的問題，我們的團隊將立即解決這些問題，以改善我們的服務和設施。值得慶幸的是，我們很高興聽到攜程的客服能夠及時為您提供協助。我們將更加努力，確保為客人提供更好的體驗。再次感謝您的回饋，我們希望未來有機會以更好的入住體驗歡迎您再次光臨。謹致問候， Andreas 尊敬的[客人姓名]，感謝您分享詳細的回饋。對於入住期間遇到的房間異味、浴室清潔、洗澡水敏感的空調問題，我們深感抱歉。我們理解這些問題給您和您的家人帶來了困擾，特別是在您從曼谷飛來度假後。我們也很遺憾泳池的情況未能達到您的期望。請放心，我們非常重視您的意見，團隊會處理這些問題，改善我們的服務和設施。同時，我們也很高興攜程客服能及時協助您解決問題。我們會更加努力，為給客人提供更好的體驗。感謝您立即的回饋，希望體驗未來能夠有機會為您提供更滿意的入住。此致安德烈亞斯

住宿方回覆: Dear guest, Thank you so much for your kind words! We are thrilled to hear that you found our resort beautiful, hygienic, and enjoyed the services and facilities we offer. Your satisfaction means a lot to us, and we're grateful for your positive feedback.We hope to welcome you back soon for another perfect stay!Best regards, Syida

住宿方回覆: 親愛的 Yvonne yilin， 感謝您入住 Bertam 度假村和水上樂園！ 我們非常榮幸獲得您的最高評價，並為我們的團隊為您提供優質服務而感到興奮。

住宿方回覆: Dear Value Guest, Thank you for your feedback. Please accept our sincere apologies for the inconvenience cause during your stay with us. We have taken note on your feedback and will ensure the same issue will not happen in the future. We look forward to welcome you to our resort in near future.

住宿方回覆: Dear Qingtianwawa79,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.

住宿方回覆: Thank you so much for your kind and detailed review!We're thrilled to hear that you loved the interior, ambiance, and especially the breakfast spread — it's always a pleasure to know our guests enjoyed the food! Your feedback regarding the room card and towel process is much appreciated and will be shared with our team for future improvement. We truly appreciate your recommendation and look forward to welcoming you back again soon for another enjoyable stay at Bertam Resort!

住宿方回覆: 感謝您的好評！我們很高興聽到您的第一次訪問是一個驚喜，並且您發現房間很漂亮，工作人員很樂於助人。很高興您也喜歡探索附近的城鎮和當地美食。我們期待很快再次歡迎您的到來！

住宿方回覆: 哇，這真是太棒了！我們真的非常感謝您的支持和讚美。希望以後還能再歡迎您。祝您平安！

住宿方回覆: 感謝您一直以來的支持並與我們分享您的經驗！我們很高興聽到您和您的孩子在 Bertam Resort 玩得很開心。您的善意言辭確實意義重大。對於房間景觀和大堂溫度造成的不便，我們深感抱歉。您的回饋非常寶貴，我們一定會考慮改善大廳通風，並確保將來更準確地優先考慮客房偏好。我們期待很快再次歡迎您回來，享受更好的體驗！

住宿方回覆: 尊敬的客人，非常感謝您的讚美。我們很高興聽到這個消息。我們將始終努力保持我們的服務和設施的質量，因為客人的滿意度是我們的首要任務！下次見，一起享受更多樂趣。