肯特/阿克倫區希爾頓歡朋飯店(Hampton Inn Kent/Akron Area)

ビジネス向けです。

Despite the do not disturb sign construction worker entered the room getting drywall dirt on all my belongings. The contintental breakfast waa dirty and cold and unkept. When brought to attention of staff, was unhelpful in resolving issues.

The first room they gave us the sheets were dirty. Breakfast was not restocked and waffle mix was water. Beds do not have mattress covers. Just the bare mattress with a fitted sheet.

Hotel was under renovation that we weren’t notified of until arrival. Key card system not working and had to be escorted to room throughout the stay.

This particular Hampton Inn was undergoing some remodeling and there was a big roll of carpet inside the main lobby. The hotel had no keys to any of the rooms to give the guests which created a safety and inconvenience. The coffee station was not maintained with fresh brewed coffee and the complimentary breakfast was pathetic. The most unsettling issue was guests with multiple dogs in their room and one guest was allowed to have (5) dogs inside her room down the hallway from my room. The smell was horrible and we complained to the staff and the manager. The guest was still allowed to stay with the dogs and we were moved to another floor and still no available room key. I will never stay at this hotel again. The towels were hard and they need to totally revamp this place with new management.

Upon check in we were told they couldn’t issue room keys so you had to be let in by a staff member each time you needed back in your room. I was given the option to cancel instead but not knowing availability at other hotels I chose to stay. The night clerk was not very friendly and took a personal call while taking us to our room. The waffle maker wasn’t making waffles correctly. Not sure if they didn’t have non stick spray or what but it was full of stuck on waffle. The parking lot had cone randomly around and construction materials taking up half the lot. The room was clean and the bed was comfortable. There was only 2 towels, 2 hand towels, and one washcloth. The clerk who checked us in in the afternoon was very nice and friendly.

The no key issue needs to be taken care of soon. The staff seems to be preoccupied with other things due to this issue. I think the service would improve greatly if the owners fixed the door key programmer.

I bought a swimsuit to enjoy the pool but it was closed for construction. Lots of Reno going on. Door locks didn't work. Had to get staff to let you in room. Only boiled eggs for breakfasts. Expected better from a Hampton