科倫登普拉亞凱梅爾飯店

Disappointing Service at a Hotel with Great Potential We stayed at this hotel for 5 nights in mid-April and had high hopes based on its location and offerings. Unfortunately, while the setting is beautiful and some aspects were enjoyable, the overall experience fell far short of expectations—particularly in terms of service. Pros: Stunning View: The sea view from our room was absolutely breathtaking. Beachfront Location: The hotel’s beachfront deck was lovely and unique. Charming Grounds: The flowers and landscaping around the property were delightful. Enjoyable Wellness Activities: We really liked the yoga and pilates classes. Birthday Touch: A thoughtful cake and bottle of wine were sent to our room for birthdays, which we appreciated. Cabana Experience: The £90 cabana rental included champagne, a fruit platter, nuts, crisps, and a minibar (same selection as in-room). It was a relaxing experience overall, though not without issues. Desserts: The dessert selection was consistently good. Food Quality: The buffet meals were decent, but there was not much variety from day to day. Cons: Service: This was the most disappointing aspect. The waitstaff came across as disinterested and untrained. At no point were we proactively approached for drink orders in the bar or restaurant areas—something unheard of in a five-star resort, especially in Turkey. It often felt like the staff were avoiding interaction altogether. Slow & Limited Drinks: When we did manage to place an order, service was slow. The all-inclusive drinks menu was underwhelming—only local alcohols were included, with a very limited cocktail and mocktail selection. Most mocktails were just mixed juices, lacking creativity and flair seen in similar resorts. Inconsistent Cabana Service: The “exclusive waiter” promised with the cabana booking was not very responsive, despite us being the only guests using the service that day. Unequal Guest Treatment: It was frustrating to see guests who hadn’t paid for the cabanas freely using them, while we were immediately told off (and quite rudely) when we were just having a look before deciding whether to book. Lack of Entertainment: One of the key reasons we chose this hotel was the advertised party and entertainment scene, but no events were held during our stay. The only live music offered was the same performer each evening. While we understand it was low season, this should have been made clearer at the time of booking. Unwelcoming Gym Rules: My brother was not allowed to use the gym because he forgot his trainers. While we understand the hygiene policy, the enforcement felt unnecessarily strict and inflexible. Unexpected Tennis Focus: During our stay, there was a tennis tournament taking place. The teens involved were mostly well-behaved, but it gave the impression that this is more of a tennis-focused resort, which wasn’t mentioned when we booked. Overall: This hotel has a lot of potential—its location, facilities, and some small touches were lovely. However, the consistently poor service and lack of attention to guest experience were extremely disappointing and more in line with a 2-star property. We would not return and unfortunately cannot recommend it to others unless significant changes are made to staff training and guest service standards.

İki arkadaş 5 gün konakladık imkanları, aktiviteleri***et yeterli.Yemekleri çok güzel çalışanlara ***et ilgiliydi. Bir daha gidebilirim

Food was really good and broad choices, room was clean

Gerçekten balayı çiftleri için mükemmel bir otel herkesi tavsiye ediyorum harikaydı

Тусовочный отель. Много молодёжи.

Отличный отель! Отдыхали вместе с мужем. Хотелось бы отметить высокий уровень сервиса, вкусную кухню и удобное расположение всех зон (пляж, рестораны, бары и тд) Особенно приятно, что в отеле и на всей территории очень чисто, персонал вежливый, говорит на русском )