塞勒姆北凱澤爾智選假日套房飯店

I was very disappointed with the room. I couldn’t sleep all night because the pillows and sheets smell like cigarettes and couldn’t use them so does the entire bathroom. Very disappointed.

The room was very clean, and smelled great. The location was was within walking distance to Panera, In and Out, Out Back, and so many other restaurants as well as shopping options like Old Navy, Lane Bryant, Ross, and Lowes. I didn't like the height of the bed. I'm only 5'3 and partially handicaped. When I backed up to the bed, I was unable to sit down safely. My husband had to block me from sliding off, and had to help lift my legs, because the bed hit about two inches above my bottom.

Disappointed at This Holiday Inn Express – Not the IHG Standard We Know and Love We’ve been loyal to the IHG brand for years and often choose Holiday Inn Express for its comfort, consistency, and excellent service—whether in Phoenix, Texas, Oregon, or Washington. This location was our second stay in 8 months, and while check-in was smooth and early check-in was kindly accommodated, our overall experience was let down by one disappointing interaction. On the evening of Friday, June 6, 2025, we politely inquired at the front desk about the possibility of accessing a small breakfast item to-go early the next morning, as we had a 7:15 AM event. We’ve never had an issue with this at any other Holiday Inn Express—staff have always been happy to offer something simple like a yogurt or muffin to help accommodate early travelers. Unfortunately, the staff member we spoke with gave a long, overly detailed, and dismissive response that made our request feel like an inconvenience. It wasn’t about the food—it was about the attitude. A simple, “Let me see what I can do” would’ve gone a long way. We travel internationally and choose Holiday Inn Express because of its reputation for service and value, especially when breakfast is included. We love the brand, but this interaction didn’t reflect the hospitality we’ve come to expect. Regrettably, we won’t be returning to this location.