The hotel building is luxurious, made from quality materials, aesthetically pleasing with plenty of space to relax in. The room we stayed in was spacious with a lovely terrace, lovely view, well designed, stylish, the lighting was great, bed was comfy, bathroom was big and equipped with high quality cosmetics for us to use which is a huge bonus, compared to other premium spa hotels I have been in. I loved that the floors were made out of thick concrete and covered with thick carpet, so no noise complaints whatsoever. The spa and pool area was also great, however a bit small, compared to the guest capacity of the hotel, it was difficult for us to find tanning beds and space to leave our robes. The pool water was clean and of perfect temperature. Breakfast was also great with a big variety of options to choose from. Here are a few things I did not enjoy: our robes were not replaced with fresh ones on the second day. For dinner we could choose between a buffet or their traditional Bulgarian restaurant where the service was not so great: we had to repeat a few times or choices to the waiter, my fiance ordered a burger that came without fries that they tried to charge us extra for, we had to explain they are included in the burger, as the menu says, they took them out of the bill at the end but the staff should have been trained in advance so that we could have spent our time enjoying our meal and not having to worry about such things. At the spa a cleaning lady made a remark at us that we should stop the showers after having used them while we were stopping to showers so she should have kept her unnecessary comment to herself as she is not there to teach us etiquette. Mini bar was not replaced after we consumed the food from it. Overall I loved it but some minor things can be improved.
翻譯