堪薩斯城皇冠中心喜來登飯店

Good location, it’s convenient to walk along the Link to LegoLand

We chose this property for access to the “Link” because we were attending an event in the Union Station. We had thought that the Link would make our stay more convenient. We found that it made it more difficult! Signage is terrible and we found it very difficult to know for sure where we were in the “maze” as we tried to navigate. Really surprised us that there few good maps throughout the Link. Fortunately the weather was fine and we could walk easily. Can’t understand why the Link, which is a great idea, is so poorly mapped and signed!

The staff was nice and helpful. There were a couple of staff that were a little passive aggressive. The room was clean but when we asked for room service they didn't vacuum. It was a busy weekend so the elevators took a while at times. Our stay was mostly positive.

The location is great, the property is very nice, the room was very comfortable, until... the person in the room above me left there water running and it flooded down through my ceiling in the middle of the night. It was a rude awakening and the overnight front desk person was extremely rude. The ceiling was cracking in three different places and they refused to move me to a new room until I cleared out all my stuff of the affected room. I didn't feel safe and was sent in alone. She was apparently annoyed with the inconvenience, distracting her from her lounge chair and her cell phone. I was so exhausted and it took about 90 minutes to get it handled. They generously gave me points for future stays and comp'd my $7 coffee. I don't recommend this hotel.

The pool was filthy! The elevator to the pool was malfunctioning and there were no stairs w/o employee escort which was obviously an inconvenience. The front desk associate at check in was difficult. Disappointing for the price of final cost over $500 per night.

We wished to switch from a king bed to two queens (same price). Was told none were available. But it appears there was NO ONE ELSE on our floor. We were given room next to the elevator and had to listen to it all night. The room key card was difficult to use. The check-in person told us the rooftop restaurant was closed when, after we got home, we found out it was open. Perhaps we were too old to be welcome? The desk lamp could not be used as it flashed on and off like it was shorting and might catch fire. The bathroom sink was slow. We decided to not stay our second reserved night. The lady at the checkout desk made it clear, since this was a pre-paid visit, we would not get any sort of refund. Then the ultimate insult. Upon getting home we get an advertisement showing we could schedule another stay at $190 less PER DAY! We will visit Kansas City again. But the Sheraton will never see us again.