As a practice I usually speak to several staff when I visit somewhere before making a genuine comment for the improvement of that organization. Seeing so many sad faces in this happy place, I deeply thought many times whether to write on this or not. Taking care of External Customers is a good thing as long as Internal Customers (your employees) also feel fairly treated. “Clients do not come first. Employees do. If you take care of your employees, naturally they will take good care of the clients.” Your staff doesn't look to be happy and as customers we can feel those things also. Note to management!
Granbell colombo is the most beautiful city hotel in colombo , It offer really japanese hospitality experience , foods are really tasty , Hotel has most beautiful infinity pool at roof top. That experience is very attractive . Roof top bar is little bit crowded in weekend . But bar staff provide quick service. Also Room has consist with modern features . And Room has bath tab . It is really nice. Overall experience is really worth for money.staff was very friendly. Mihiranga from reception he helps us very friendly during our stay and restaurant staff Niroshan , kasun is very helpfull . We will definitely come back again . Thanks Granbell ❤
訪訪客用戶What a fantastic place, Ared villa is. The staff are absolutely wonderful, the surroundings were fantastic, our rooms were immaculately cleaned everyday with fresh linen and towels. The atmosphere is great and such a beautiful place to relax with your family and friends. Breakfast was first rate every morning. We would highly recommend Ared Villa for a wonderful stay in Sri Lanka
A very beautiful and peaceful place with a very nice and helpful staff. I cobtacted them before coming and they give very fastand professional answer .I fully recommend this hotel. They will also pick you from airport without charges and arrange for you other taxis and transfer at good price.
訪訪客用戶good hotel.very close to the airport.we enjoyeed our stay with them. nice clean rooms with spacious rooms. very comfortable. staff is very friendly.located very close to the airport.they have 24 hours transport service. foods are very delicious.
Had a fantastic day at the hotel, the food was so good, and the staff was friendly. The day out package was really worth it. The location of the hotel was really convenient for us in many ways. Simply loved the hours we spent at the hotel, definitely made some good memories. Thank you Full moon hotel staff.