This is a great hotel. Unfortunately, because they were overbooked, I was allocated a single so-called deluxe single bed room. I repeatedly told the hotel that I did not consider this to be an upgrade. I was unable to speak with the manager for the following three days. Various reasons were given for unavailability. I did receive an email from the head receptionist telling me that I had extended my stay three times using different booking systems. I don’t know why it felt like I was being blamed for the overbooking problem. I was actually criticised for making bookings at the hotel and extending my stay. I found the whole thing quite unpleasant and bizarre. I was offered a free breakfast. I don’t think the head receptionist quite understood that when somebody wants a large room, a breakfast is not a substitute.
I highly recommend the hotel facilities. I can’t honestly recommend the food or the service in terms of reception/booking.
I have previously recommended this hotel, and I don’t think people will be disappointed in the facilities.
翻譯