We booked the property as we were satisfied by the photos and description added on MMT. The first and broader look on the internet gives satisfactory feelings, but your suffering starts even before you reach the property: it is situated in the middle of a dense housing colony, where you can only reach after passing through two or three narrow lanes. No taxi driver was willing to go there… 1. As we had seen the picture of a triple occupancy family room, with three proper beds, we had booked two rooms for six adults of our family. But, the hotel did not have a proper bed for third occupant in the second room, and arranged mattress on the floor. When enquired, they said that they thought we must be travelling with a child who could be accommodated in a sofa! (Even though we had clearly mentioned in the booking that we are 6-adults). 2. Now starts a series of terrible experience…. We met a team of very rude and arrogant hotel staff! 3. In tea-coffee kit, they didn’t provide milk pouches. When asked, they rudely said, others are drinking black coffee and tea, why can’t you? Imagine the inconvenience and the arrogance! 4. There was seepage in the room which was causing very depressing smell. We anyhow managed without complaining, as we knew they could not do anything regarding this. 5. Let’s come to the food: they would mix stale vegetables in breakfast buffet and repeat the same in the Lunch/ dinner. One example: They mixed previous night‘a paneer leftover pieces in aloo-bhaji of morning breakfast. They would prepare a dish like pakora and call it Bhatura! You are left with no choice! Same story of stale food is experienced in dinner buffet. They don’t give choices and if one asks for, they would pass remarks: “these Indians!” We overheard them passing remark to an old couple when they said that Naan was cold! You have to eat whatever is kept on the service table. 6. Room service erratic: if we ask for tea or water bottle in the room, they would ask us to come and collect it ourselves as they don’t have manpower. 7. Ambiguity in water pricing: we were initially told that water is free. One day, a service boy said that it’s not. When enquired, the reception guy said that it’s free. But, when we got the final bill, huge amount of water bill was added: 75 rupees plus 10% service charge per bottle: (don’t know, which service they charged for)! When argued, they said only one bottle per person per day is free, remaining is chargeable. The tone and remarks of the staff was too bad on this too: when I said, if you behave like this, how can I give you good ratings on MMT? He carelessly said, “You write whatever you feel!” 8. Let’s come to the toiletries now: toothbrush: can’t use even once: good that we carried ours! Toothpaste: the tiny tube could not be squeezed: again good that I accidentally carried ours! Small soaps were kept for hand washing: which was so hard that no foam could be generated even after rubbing for minutes! So, we used sma
翻譯