海灘豪華飯店的評論

住宿方回覆: Dear Guest, Thank you for sharing your wonderful experience at Beach Luxury! We are thrilled to hear that you had a delightful stay and that our staff, including Nabeel, Khalil, and the receptionist with her cute smile, made a positive impression on you. We take immense pride in providing excellent service to our guests, and it's heartwarming to know that our team members went above and beyond to make your stay enjoyable. Your kind words will be shared with them, and we know they will be encouraged by your appreciation. Thank you for recommending our hotel to your colleagues. Word-of-mouth recommendations are one of the best compliments we can receive, and we are grateful for your support. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future for another wonderful stay. Thank you for choosing Beach Luxury, and have a fantastic day! Kind regards, The Management-Beach Luxury.

住宿方回覆: Dear Guest, Thank you for providing your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences and issues you encountered during your stay. Your feedback is essential to us, and we take it seriously as we continuously strive to improve our services and facilities. We regret that the maintenance and cleanliness of the hotel did not meet your expectations. Please know that we are committed to ensuring a comfortable and pleasant stay for all our guests, and we will take immediate action to address the concerns you've raised. The issues you mentioned with mosquitoes, the safe, furniture, bathroom ceiling, bedroom ceiling, WiFi, fridges, key card reader, AC units, and hairdryer are unacceptable, and we apologize for any discomfort or inconvenience caused. We will investigate each of these matters thoroughly and ensure that they are promptly rectified to prevent such occurrences in the future. We appreciate your kind words about our reception staff, porters, and breakfast buffet. However, we acknowledge that these positive aspects do not compensate for the overall experience you had. Please know that your comments have been shared with our management team, and we will take your feedback into account as we plan for any necessary refurbishment and improvements to ensure a more enjoyable experience for all our guests. Again, we apologize for falling short of your expectations and for any inconvenience you faced. We truly value your feedback, and we hope that you will consider giving us another chance to provide you with a better experience in the future. Thank you for your understanding, and we look forward to the opportunity to serve you better. Kind regards, The Management-Beach Luxury.

住宿方回覆: Dear Guest, Thank you for sharing your positive experience at Beach Luxury Hotel! We're delighted to hear that you had a good time during your visit. We take great pride in maintaining the beauty and heritage of our hotel, even as it ages. It's wonderful to know that you found the hotel well-maintained, and all areas neat, clean, and tidy. Our dedicated staff works hard to ensure a pleasant environment for all our guests. The high trees, green lawns, and lovely views add to the charm of our property, and we're glad you appreciated these features. Your kind words about the active security and wide parking range are much appreciated. The safety and convenience of our guests are among our top priorities. Thank you for your positive feedback, and we're thrilled to know that you really love our place. It means a lot to us to receive such appreciation from our guests. It was our pleasure to have you as our guest, and we hope to welcome you back again for another enjoyable stay at Beach Luxury Hotel. Thank you for choosing us, and have a fantastic day! Kind regards, The Management-Beach Luxury.

住宿方回覆: Dear Guest, Thank you for your kind words and for highly recommending us! We're delighted to know that you found our rooms comfortable, fresh, and well-lit. It's great to hear that our staff provided friendly and helpful service. We're committed to ensuring our guests have a pleasant and accommodating experience. We appreciate your intention to stay with us again on your next visit and look forward to welcoming you back. Your positive feedback means a lot to us, and we're dedicated to consistently providing exceptional stays. Thank you for your well wishes, and we can't wait to serve you once more. Kind regards, The Management-Beach Luxury.