卡普魯亞毛伊島麗思卡爾頓飯店(The Ritz-Carlton Maui, Kapalua)

Very nice resort. Adorable view. Service is good. A bit far from airport.

RITZメンバーなのでおもてなしが最高でした！ upグレードしてくれて oceanフロントsweetsに25万のお部屋でした！

The hotel appears grand and well maintained but the furniture and appliances in the rooms is outdated. Our expectations were high but it felt like any mediocre hotel chain. The on property luau was also sub-par but the price was inflated because the Ritz hosts it. It is held inside a event room rather than being outside - which is so disappointing for a "cultural/authentic experience" about the Polynesian Islands?

It seem under staff when it can to the bellhops and getting room services. Several times when calling the Valet for my vehicle it went un answer, same for other things like room services, bartenders at the pool and housekeeping. One of the elevators on my wing was down so it was a hassle for everyone to use the one available and overall it just gave it a bad look. Really didn’t like that there’s no other option for parking other than valet t $50/night. Communication with concierge was not good giving the wrong info, I asked about the beach chairs and umbrellas if you can reserved it I do in how much and she said they were free and didn’t need reservations but at the beach the staff informed me I had to reserve them and that they weren’t free. For the price overall I would definitely not recommend.

The staff were amazing as was our concierge, Sarah Williams. Margie at the front desk was also above and beyond. The only issues I had were the amount of families with very young children who were running around uncontrolled. Some even yelling and screaming. Very uncomfortable in the lobby, in the halls and dining. Additionally, there was a lady with her dog at the pool. Seriously? If you are looking for a quiet retreat, this is not the place. But again the accommodations and service were amazing. The food was very good. And the views spectacular.

Location was fabulous. Staff were all very professional and friendly. But certain drinks were unreasonably expensive! Example a glass of Lamarca Prosecco was around $24 a glass. At the nearby Country store the very same bottle was the same price as 1 glass at your hotel! That was infuriating.

I was expecting much more from this brand that it’s known for its luxurious appeal. Food at restaurants were mediocre and service was sub par. Prices on the other hand fell a bit over the top for the quality of the offering. Pools and access to the semi-private beach were good. Don’t think I’d stay there again when coming to Maui. Disappointed.

A little old, staff hit or miss, some were incredible but some were consistently rude. We reserved days before a specific table in person with the host of the restaurant and when they gave away the table this person blamed us for not understand that it was best effort, while 3/4 of the restaurant was empty. It ruined our birthday night.

Liked the ratio of guests to staff, number of total guests at the hotel/pool, pools were amazing, bed was comfortable, nice views, spa was phenomenal, loved the daily house keeping, customer service was great. Did not like - onsite food was not quite as amazing as I was hoping. Location and lack of beach was not my favorite, but likely would still return based on all the great things listed above.