阿瓦倫城堡飯店和spa(Chateau Avalon, Ascend Hotel Collection)

I had no hot water all night i called front dest and was told to wait about 45 min to an hour per it was a full house wich would have been ok except i had already been waiting all afternoon into the evening and never did have hot water it came out ice cold and would run luke warm for maybe 5 min and back to cold i waited till almost 2.am and still couldn't get it hot.

The staff was very welcoming and informative of all the hotel’s accommodations. However, the room I was not so pleased about. They could definitely use an update on these rooms. The room smelled weird like a mildewed basement. Had to spray my perfume to get rid of it, although I could still smell it a bit. The lighting was terrible. The furniture was old and dirty and needs to be cleaned or replaced. My biggest issue was that the jacuzzi hot tub water, did NOT get hot! With the rates these rooms are going for, they need to do better!! Probably won’t book here again.

Our stay was amazing, the room was neat and clean. Tje staff were friendly and helpful, service was great! We have already booked pur next trip to return here!

Overall it was a pleasant stay. Sometimes the rooms smell a little and this is the only reason I didn’t give it all the stars. We’d still stay again.

I received an email the day I was to check in. It was a pre-check in. Which is fine. But the email said I could check in at 3 PM. Which was great. When I got here at 3 PM they told me the room was not ready and would not be ready till 4 PM. I explained that your email said 3 PM. They said, “yes, we’re trying to fix that“later on I went down to the front desk and no one was there for probably 10 minutes. There was several people waiting.

Hotel was nice, massage was wonderful. Could use some updating, but we had a good time. Great location.

We had a Great Romantic stay. The only thing was there was no hangers or place to hang clothes.

Spa service at the spot, it was great, but water heater was broken, no hot water, none of the elevator was working while I was there. Maybe bad timing but nothing was compensated for the inconvenience.

After a year of just being busy i was finally able to afford to bring my husband to a football game. Ive heard great places about the Chateau so i said why not? Check in was simple, done online. We get to our room and the jets on the bathtub done work. Ms. Lauren offered us another room. Which was amazing on her part. But all the rooms we went into none of the beds were made. Bummed out that we had to wait for the room to get cleaned out and linen to be put on. We were tired after a road trip. But so grateful for Ms. Lauren for going above and beyond to help us.