坎培拉塞雷納飯店

坎培拉塞雷納飯店的評論

坎培拉塞雷納飯店

Kintu Rd, 坎帕拉, 中部區, 烏干達查看飯店詳情
坎培拉塞雷納飯店
坎培拉塞雷納飯店坎培拉塞雷納飯店坎培拉塞雷納飯店
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坎培拉塞雷納飯店的真實房客評論

9.1/10
滿意
70 則評論
驗證過的評論
位置9.2
設施9.0
服務9.0
衛生程度9.2
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所有評論(70)
好評(37)
附有照片/影片的評論(4)
負評(2)
訪客用戶
高級房
入住於 2024 年 5 月
商務出差
17 則評論
10/10
超棒
發布於 2024 年 7 月 2 日
房間舒適 早餐豐富 游泳池很舒服
MrGuoXW
高級房
入住於 2024 年 11 月
商務出差
6 則評論
9.0/10
滿意
發布於 2025 年 3 月 3 日
當地最好的酒店了，什麼都挺好，早餐有點簡單。客房舒適乾淨，服務人員彬彬有禮。餐廳的牛排不錯。有酒吧。
匿名用戶
高級房
入住於 2023 年 12 月
幫他人預訂
12 則評論
10/10
超棒
發布於 2024 年 2 月 4 日
酒店很國際化服務也非常好，很nice。
住宿方回覆: Dear Anonymous User, Greetings from the Kampala Serena Hotel. We appreciate your amazing review and 5-star ratings. It was a pleasure to have you as our guest and we are thrilled that you love our property and service. We look forward to welcoming you back in the near future. Yours Sincerely, General Manager
Maiwenhao
高級房
入住於 2023 年 11 月
商務出差
10 則評論
10/10
超棒
發布於 2024 年 1 月 30 日
不錯的住了幾十次
住宿方回覆: Dear Maiwenhao,Greetings and thank you for sharing a beautiful review. We appreciate your five-star ratings and kind words about our property. We hope to host you again soon. Yours Sincerely, GENERAL MANAGER.
訪客用戶
高級房
入住於 2022 年 8 月
夫妻／情侶出遊
21 則評論
10/10
超棒
發布於 2022 年 9 月 8 日
It was perfect experience overall.
翻譯
訪客用戶
入住於 2025 年 5 月
商務出差
8.0/10
很好
發布於 2025 年 6 月 1 日
The hotel remains a calm oasis in the hub of Kampala. It's laid back but professional. Staff are friendly, approachable and helpful. Some of the restaurants although serving excellent food can be a bit slow with service. The gym is large and covers the majority of needs. When I was there they were suffering with Internet gremlins which was manageable but a little frustrating.
翻譯
Judyth K
入住於 2024 年 7 月
家庭出遊
2.0/10
發布於 2024 年 8 月 26 日
Something is very broken at this hotel- the staff at the reception, explorer and Lake restaurant as well as the ones at the poolside are very unprofessional- from the moment you walk into the hotel, the only people who seem keen on your business are the security guards that check your luggage/ bags as you get into the lounge. The staff at explorer have loud conversations amongst themselves and are not bothered that a client is waiting to be served or that their order is delayed…I guess they think that guests don’t understand Luganda hmmm The pool attendants and waiters look at you like you’re an inconvenience and you literally have to beg them to attend to you The only staff who standout for good service are Gloria in the explorer, Oscar and Rosemary at reception. I stayed on 5th floor and there were some teens booked in various rooms for the weekend and were very loud, room crashing and the hotel didn’t put them straight so if you are checking in for the weekend, prepare yourself for noisy neighbours, sulking staff and a general sense of that customer service is not important here.
翻譯
住宿方回覆: Dear Judyth K, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear about the disappointing experience you had during your visit. We deeply regret that the service you received from our staff at the reception and some of our outlets did not meet your expectations. This is not the level of service we strive to provide, and your feedback will help us in our efforts to enhance our guest experience. I am pleased to hear that Gloria at the Explorer, Oscar and Rosemary at the reception, provided you with good service. We will make sure to recognize their efforts. Regarding the noise disturbance from other guests, I apologize for the inconvenience this caused. We understand the importance of a peaceful environment and will take steps to better manage such situations. Your feedback is invaluable to us, and we are committed to making the necessary changes to ensure that all our guests receive the high standard of service they deserve. We appreciate you bringing these issues to our attention and hope you will give us another opportunity to provide you with a more positive experience in the future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
訪客用戶
入住於 2024 年 9 月
其他
10/10
超棒
發布於 2024 年 10 月 7 日
Serena is the best Hotel with Exceptional service and beautiful surroundings. The rooms are luxurious and the staff is incredibly attentive, great location in Kampala. The breakfast buffet is amazing, and the spa services are top-notch.
翻譯
訪客用戶
入住於 2023 年 6 月
其他
10/10
超棒
發布於 2023 年 7 月 16 日
My recent stay at Kampala Serena Hotel was an absolute delight from start to finish. This luxurious oasis nestled in the heart of Kampala exceeded all my expectations. From the moment I stepped into the stunning lobby, I was greeted with warm smiles and impeccable service that continued throughout my stay.
翻譯
住宿方回覆: Dear Donso2021, Greetings from the Kampala Serena Hotel. Thank you very much for always choosing our hotel as your preferred place of residence and for taking the time to write such a thorough review of our property and service. We are truly delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team and am certain they will be motivated. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service Yours Sincerely, Daniel Kang'u GENERAL MANAGER
訪客用戶
入住於 2023 年 4 月
其他
10/10
超棒
發布於 2023 年 5 月 12 日
Visited Serena for dinner and had the ribs which in my opinion were the best I ever tasted , in fact they were so good I had it twice . Our seating was near their small lake which has a Frog chorus which just added to the overall experience. Staff were all great too, they also do a great selection of cocktails , I will definitely visit there again
翻譯
住宿方回覆: Dear Ronnie, Thank you so much for sharing your wonderful experience with us on this platform. We are glad to hear that staff were friendly, responsive and the ribs menu served was delicious. We have shared this feedback with the chef and we looking forward to hosting you again in the near future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
訪客用戶
入住於 2023 年 4 月
其他
8.0/10
很好
發布於 2023 年 5 月 10 日
Great hotel with a very good environment. Great vegetation. Kind staff always ready to help and close to malls. The rooms are nicely done and well kept. I enjoyed my stay here…only the bathroom is too small otherw I would give a five star
翻譯
住宿方回覆: Dear Bwarui, It is a delight to read your excellent review of your recent stay at the Kampala Serena Hotel. We are glad to hear that you found our property and staff exceptional in all ways but, most importantly, enjoyed your stay. I will be honoured to share this encouraging feedback with the entire team with our enhanced commitment to continue offering the best of Serena's hospitality and service. Once again, we appreciate your continued business support and we will be excited to welcome back in the future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
訪客用戶
入住於 2022 年 12 月
商務出差
2.0/10
發布於 2023 年 1 月 31 日
The check in was smooth. Staff were friendly and well trained. That is where it stopped. The rooms were dated and in our room the following items did not work: 1. Airconditioning said 18 degrees. But my own thermostat clearly said the room never got below 26 degrees. 2. One Shower head did not work at all. 3. Internet was down for several hours at a time. (this was not due to power shortages). Calling the tech department was never answered. 4. More than half teh electrical plugs in teh room did not work. 5. Kettle did not work. 6. Towel racks in teh bathroom were follow off teh wall in the bathtub. 7. The corners or all teh room had signifcant dust and dirt on them. It really was not worth the money and I regret staying here. I travel for a living.
翻譯
訪客用戶
入住於 2025 年 4 月
其他
10/10
超棒
發布於 2025 年 5 月 24 日
nice hotel in the kampala city center, great team anad also nice mealls we enjoyed our 3 days staying in this reall nice place, next time we come to kampala will surely come back for a stay in this reall nice hotel keep the really good work its nice to the guestd
翻譯
Julius S
入住於 2024 年 12 月
商務出差
10/10
超棒
發布於 2025 年 1 月 17 日
Beautiful and rewarding experience at this exquisite hotel Serena Kampala with courteous staff and all round facilities that I believe are unrivalled across Africa. This is a world class hotel in architecture, facilities, services, management and staff.
翻譯
住宿方回覆: Dear 535juliuss, Thank you for your glowing feedback and for choosing the Kampala Serena Hotel for your accommodation. We are thrilled to hear about your beautiful and rewarding experience at our exquisite hotel. Our courteous associates and comprehensive facilities strive to provide unrivalled service across Africa. We take great pride in being recognized as a world-class hotel in architecture, facilities, services, management, and associates. We appreciate your continued support and look forward to welcoming you back for another exceptional stay. Yours Sincerely, James Odenyo AG. GENERAL MANAGER
Joseph O
入住於 2024 年 9 月
商務出差
10/10
超棒
發布於 2024 年 10 月 11 日
Fantastic Experience always! From reception to room service for meals. Wonderful spa and health club. Proximity to major business areas. Security is always top notch and nothing to worry about. The huge compound and the general ambience is not comparable.
翻譯
住宿方回覆: Dear Josepho, Thank you so much for your wonderful feedback. We are thrilled to hear that you had a fantastic experience with us. Kindly note that from our reception team to room service, spa, and health club, we strive to provide the best for our guests. It’s great to know that our proximity to major business areas and top-notch security added to your comfort. We truly appreciate your kind words about our compound and ambience. We look forward to welcoming you back soon. Yours Sincerely, Daniel Kang'u GENERAL MANAGER