坎培拉塞雷納飯店

It was perfect experience overall.

Something is very broken at this hotel- the staff at the reception, explorer and Lake restaurant as well as the ones at the poolside are very unprofessional- from the moment you walk into the hotel, the only people who seem keen on your business are the security guards that check your luggage/ bags as you get into the lounge. The staff at explorer have loud conversations amongst themselves and are not bothered that a client is waiting to be served or that their order is delayed…I guess they think that guests don’t understand Luganda hmmm The pool attendants and waiters look at you like you’re an inconvenience and you literally have to beg them to attend to you The only staff who standout for good service are Gloria in the explorer, Oscar and Rosemary at reception. I stayed on 5th floor and there were some teens booked in various rooms for the weekend and were very loud, room crashing and the hotel didn’t put them straight so if you are checking in for the weekend, prepare yourself for noisy neighbours, sulking staff and a general sense of that customer service is not important here.

My recent stay at Kampala Serena Hotel was an absolute delight from start to finish. This luxurious oasis nestled in the heart of Kampala exceeded all my expectations. From the moment I stepped into the stunning lobby, I was greeted with warm smiles and impeccable service that continued throughout my stay.

Visited Serena for dinner and had the ribs which in my opinion were the best I ever tasted , in fact they were so good I had it twice . Our seating was near their small lake which has a Frog chorus which just added to the overall experience. Staff were all great too, they also do a great selection of cocktails , I will definitely visit there again