雙灣海灘普拉斯飯店

I have been bitten by BEDBUGS on several parts of my body in the room!!! I was shocked by the way the Manager decided to respond to the issue. Mike has implied that the rooms were very clean and that the bites were from mosquitos and that I was probably the one who had brought it in. I have shared pictures on this reviews so you all can see that the bites pattern is nothing like Mosquito's. I did not sleep well as I was terrified of more bites. AVOID such a place, not for being bitten by a insect that can easily be spread across. But for the way one prefer to "help". There are plenty of other opinions and service (assistance) is what matters most.

We were searching for our trip very long - we have two small kids and we wanted to everything to be perfect. Accommodation in Bivalvia Beach Plus was everything, but not perfect. If we ever will go to Rhodos again, we certainly don`t stay in Bivalvia Beach Plus. We stayed here for 12 days and the cleaning ladies were in our room only three times! (They have written that they clean their rooms every second day) But even if they went more often, it wouldn`t change anything on the cleanliness of the room. Even if the cleaning lady was in our room it was nowhere to be seen. She only put the new towels on the bed each time. After their „cleaning“ was the sand everywhere, the floor was not clean, the mirror was dirty and the sheets were the old ones. Not to mention the terrace. We started to deal with it after our son came running with a scream from bathroom: „Mom, dad, quick, there is a cocroach!!!“ Unfortunately, it wasn`t the only cocroach in this apartment. We told everything to the lady from Platea café (this accommodation has no reception, this lady gave us the keys from our room), but she only smile at us, nodded, but nothing happened - the lady is not the owner. We started to deal it with our delegate - she was great, tried her best to help us. She arranged the cleaning ladies went to clean our room again, unfortunately nothing changed after that. They only spray our room with something against the cocroaches, but the only effect was that the room smelled awful and we had to stay outside. We also had water flowing from the shower through the wall into the hallway. The lady called the technician - he came, said „it`s fixed“, but after two showers the water flows to the hallway again. The next few days until our departure, the cleaning ladies did not come to our room, even through they were cleaning the rooms around us. It happened to us for the first time that we were looking forward to going home. And as a great ending - after we called our delegate to do something with it, son`s inflatable ring disappeared from our terrace. We left it on our terrace the whole vacation and suddenly it was lost.  What a surprise, we found it in the local supermarket exposed inflated for sale. We don`t know, if such a coincidence can happen, but this ring we had for three years, bought it in Czech republic and it is no longer sold anywhere. We were at many supermarkets all over the Rhodos and this exactly same inflatable ring was nowhere to sell. The man from supermarket (also the Bivalvia`s gardener, what a coincidence, you know? :D) told us that he has many of it, but he didn`t showed us. There was the only one piece, inflated, with the grains of the sand and for double price! :D The other man from this supermarket lives in Bivalvia… It`s just so ridiculous. Never again Bivalvia!

We sent them money through Revolut but in the last minute they canceled our reservation mentioning that an extraordinary event occurred. They never clarified what really happened, we only received vague explanations like “an accident took place”. With just a few days before our holiday begun, we were forced to search for another hotel. We haven't received our money back but we intend to sue them. Stay away from them because they are not honest!