Fortune Resort Kalimpong - ITC飯店集團成員

Very excellent service of yours house keeping staffs. Good service and very kind behaviour. and specially yours few staffs of house keeping specially Raju Roy, Nikita, Rushar Roy and puna are very helpful and they serve their service very well.

We recently stayed at Fortune Resort in Kalimpong for 2 nights with my husband and daughter, and it was truly a delightful experience. The resort is beautifully maintained with lovely lawns where children can run around freely, and a clean swimming pool that we enjoyed once the rain cleared. My daughter, who is autistic, especially loved the open space and the swim—it was heartwarming to see her so relaxed and happy. The staff made our stay even more pleasant. Everyone we interacted with was humble, kind, and always ready to help. Some wore “learner” name tags, which we appreciated, especially since they were still attentive and respectful in their service. Ajay, one of the staff members, stood out for his helpfulness—he assisted us with our luggage and was always courteous. The restaurant service was equally warm, with approachable staff and a decent menu. While the food was good overall, we did face some difficulty with meals for our daughter, as she couldn’t eat most of the regular items. It would have been nice to have more flexible or kid-friendly options for children with special needs. Nonetheless, the peaceful environment, warm hospitality, and beautiful setting made it a stay to remember. We’d love to return again—hopefully with better weather next time!