荷茲利亞麗思卡爾頓飯店

The services is a different level best ever superb beautiful hotel and location food Is Michelin quality I will definitely come back

We had a terrible experience at the ritz spa. We booked 3 messages for Monday 11/4. The conversation over the phone was clear. I had someone close by when I was booking who confirmed I said Monday over the phone. The hotel send me a confirmation of the booking that I did not confirm or pay any attention to. Apparently, the confirmation said the 3 messages were booked for a day earlier. We missed the messages and were charged for them. I kindly asked the management to review the conversation (as the hotel records conversations for quality assurance). My request was denied and ignored. I sent numerous communication requests kindly asking for this matter to be looked into. Spa manager and Customer relations manager both ignored my emails and phone calls. I was expecting much more from Ritz customer service.

Apparently the Rich don't need any more guests... because three times I called their reservation center to book a night, in all three cases I was treated and serviced as if they were doing me a favor by even treating me. The third time was the most shocking, an operator named Tal, spoke to me shockingly. Before I even told her the date I wanted to arrive, she started detailing all the hotel procedures that I mentioned to her that we'll just start from the beginning to see if the date is free at all.

Cet hôtel extrêmement bien placé sur la marina bénéficie de très belles prestations ! À notre arrivée, nous avons eu la surprise d’être surclassés au niveau de la chambre et avons eu une suite pour quatre nuits Personnel à l’écoute et proche du client, belle piscine sur le toit, très belle salle de sport, très beau buffet pour le petit déjeuner Bref tout est réuni pour passer un agréable séjour malgré l’ambiance actuelle !

We had 4 nights, booked via American Express which often leads to an upgraded room. We were lucky to be upgraded to a suite, room 813. This has a view down the beach rather than the marina. We were celebrating 40 years since we met and there were balloons in the room, a personally enscribed little cake, and quite amazingly a hand drawn picture of us, as well as a bottle of fizz. A really amazing and lovely welcome. All of the staff in this hotel are superb, particularly Ron and Iyzik on the concierge desk who were fabulous. Our room is showing signs of age, but it was very comfortable - particularly the bed. The area outside the hotel is a bit scruffy in places, but there are a good variety of restaurants and a very old fashioned supermarket which was useful. Breakfast was included in our booking - I wouldn’t have paid the hotel price as it is crazy expensive, but there was a great selection of food and the coffee was delicious. On checking out, we were given a glass of fizz - great touch. It is a way to the airport - 45 minutes. All in all, a nice stay, but I think we would stay further down the coast next time or toward Jaffa. About $750 a night for a suite - expensive but Israel is!

I write this as titanium member of Marriott. Checked in at 3pm, and rooms not ready (even though I let them know i'd arrive early and checked in on the app). Pool closes at 6pm, which meant we couldn't use it b/c we didn't get into our room till after 4pm. While the hotel is 5-star their inability to have rooms ready for guests on time was terrible and the fact that a pool closes at all is ridiculous. The staff just said sorry, come tomorrow and i explained i was leaving the next day -- what a waste (btw the sun didn't set till after 9pm).