帕裡班飯店

interesting place, beautiful, cool, comfortable room. But it's a bit noisy because the swimming pool is open 24 hours a day, if you want to relax it's a bit disturbing. And a loud live band, a bit uncomfortable.

The view is superb, we got a sulphur hot spring pool in the hotel for a relaxing evening KP

Nice view at Sibayak geopark. But the food at hotel restaurant need more taste improvement except the food taste this hotel affordable

If you are not looking to soak yourself into a pool of piped in spring water, you can give this hotel a miss. It is located very near the foot of the mountain with very few shops in the neighbourhood. Food was a major issue. During our stay, 99.9% of the food stores in the neighbourhood were closed. We had to drive back to town for all our meals. Room does not come with breakfast. Place was not well kept. The sofa had no cushion. When I sat on the sofa, it was flat and I can feel myself siting on the wooden frame inside the sofa. We also had many houseflies and other insects sharing our room and they constantly wake us up during the night. We had to go downtown to buy insect repellent in order to survive the second night. Hotel does not make room automatically. If you need more towels on the second day, you have to request at the counter. Other than the above, the air here is very fresh. It will be a great place to rest and relax if they continue to develop this place.

Good hotel for your family time

Don’t be fooled by the relatively new look of this place. It’s cheap and nasty. To the point where they don’t even put quilt covers on the quilts. Gross. Furthermore the place just stinks. Literally. Its main feature is that it has a hot spring in the middle of the complex. This is a design flaw as the hot spring smells of sulphur (rotten egg) and it goes through everything, including the bedding and pillows. It was disgusting. If this wasn’t bad enough, the night we stayed there, there was a function on that played nonstop music that went through the entire complex at ridiculous levels. Sitting in our rooms we had to talk over the music it was that loud. This went until 12:30am and stated again at 6am!! Hands down the worst experience I’ve had at a hotel. Below is complaint I wrote to the hotel. Their response was a no to the refund and did not even apologise. Hello I’d like to express how disappointed we were with our stay at your hotel and request a refund for last night’s accommodation. Allowing the music to be consistently so loud from when we arrived around 6pm and to continue until 12:30am and then to begin again at 6am is appalling customer service and showed zero consideration for your guests who did not attend the function. We were unable to sleep or escape the constant racket. Furthermore we were unable to have breakfast which was included in our price. At the very least we should have been advised of the function and given a choice to cancel our reservation. I feel a refund is a more than reasonable request and I look forward to you actioning it accordingly.