Very pleasant surprise! Our son and daughter-in-law, previous tenants in the West Loop of Chicago, purchased a house in Plainfield, IL in the fall. We were sad to leave our West Loop Homewood Suites/Hampton Inn property just off West Randolph Street, but understood the young couple's need for a house in the suburbs with a baby on the way. The Home2 Suites was a well-managed property. Breakfast was superior to the typical Hampton Inn, but not quite Homewood Suites level. The staff was amazing, and the location was great for us; less than 5 miles to the new house. My spouse liked the fitness center as did our older son, a hardcore fitness person and his wife, a triathlon competitor. If a property can, please those 2, the fitness center is in great shape. There are many restaurants in the near vicinity. Due to the property's location on the edge of a local mall , there is not much street noise at night. Quite a change from a near West Loop location with constant ”road races”, sirens and train noises throughout the night. We will miss the West Randolph Street restaurants. We will not miss the noise, the increasing number of ”unhoused people” and security issues.
The staff were friendly and helpful. The room was quiet and clean. The perfect spot to commute from easy access to interstate. This was our first time in Illinois and the hotel and staff helped to make it a good experience. Will definitely stay again next time we are in town.
My awful experience started when trying to call to book a room. There’s literally no way to just call and get the front desk. Instead I’m forwarded to their call center where someone tried suggestive selling no less than a dozen separate things to me. This was a room for my dads wedding as a place to crash. What should have been a quick call turned into 30 minutes of flowery words and the slowest service I’ve ever had. Were they polite? Absolutely. But it shouldn’t take so long for one booking. My aunt booked a room that smelled like pee. The manager said they didn’t smell anything, but when my aunt returned to the room, one of the couch cushions was ‘mysteriously’ gone. Did they get a discount? Nope. They got the $17 resort fee removed and that’s all. The remote on my tv was also dead, and no one answered the front desk the three times I called to get new batteries. When I checked out and mentioned it, the desk attendant made it seem like my fault for not going downstairs to face to face talk to someone for the batteries. The hotel is dingy, outdated to the point that the carpets look like 80’s roller rink carpeting, and the phone system is the single worst set up program I’ve ever experienced in my life. $350 for a total dump. I’d rather stay in a motel 8 next time.
Ein gutes Hotel für Joliet-Verhältnisse. Sehr freundliche und schnelle Rezeption. Die Zimmer sind aber leider nunmehr doch ein wenig abgewohnt und müssten demnächst mal renoviert werden. Trotzalledem sauber und für IHG-Verhältnisse o.k.
Overall good experience. Overnight for business. Located in decent area. Staff were very friendly and welcoming. We stayed in a ground floor room facing the parking lot - away from interstate. Room was clean and quiet. We did notice a stain on our secondary blanket after it was turned back. It was small and dark - looked like a dried blood stain. We removed the blanket and inspected the rest of the bed and it was very clean. In the early a.m. We experienced a brief but horrible sewer smell coming from our bathroom. But no other issues. In room coffee pack sucks - pretty horrible tasting. Bring your own if you can.
訪訪客用戶While my family and I were having breakfast the morning of Aug. 21st, there was a conversation going on at the table next to us. It was between the owner and/or manager of the hotel and the contractor doing the renovation work for him. It was quite clear that the owner/manager was refusing payment to the contractor. It was clear to us during this conversation that the owner/manager was reneging on part the agreement. The contractor was simply asking for a partial payment that the owner/manager had promised him and now won't pay. Make no mistake, we heard the entire conversation. We felt badly for the contractor whose crew seemed to be doing a good job. We were there for 4 days and 3 nights and the work going on was of no inconvenience to us for our stay there. I don't believe I will be staying there again, even as nice as our stay, and as pleasant the staff were. I am also going to report this incident to Marriott. I think they should know about it. Please don't try to give me an explanation concerning this situation. It should have never happened in front of guests.
Everything was fantastic. The room was spacious and clean, even had a couch. We didn't even realize until we arrived that there was breakfast in the morning, a beautiful swimming pool, hot tub and workout room! The staff on duty when we arrived at night and also in the morning were both wonderful. I don't know any other hotel that you can get all that for the price.
Average stay for this chain hotel. As expected. No surprises. Clean room, nice bed. Hot breakfast items and juice machine. large mini fridge. Good for a quick overnight stay while traveling down I-80 . Staff was friendly and courteous. Would stay again for the value. Miami89