新山阿瑪瑞飯店

Hotel staff are friendly, the room is big, soft mattress and a few types of pillows are provided. Great breakfast, kitchen staff are friendly too. It’s just opposite City Square shopping mall which is a plus. The carpark is not free as it shares with the residential building. But it is bright and felt safe. The only negative side is the rain shower, difficult to adjust the hot and cold water. The toilet flush is not strong too. Need to press both half and full flush button together to get a stronger flush.

We always stay at this hotel for a short staycation and by far this hotel is the best in this area. Next to komtar and city square shopping centre. You can find many cafes here and vibrant night market all within walking distance. A wide spread of asian breakfast daily. There's room for improvement for service wise. Our rooms are still not ready after 1 hr check in time. But reception did a good job in service recovery. Will definitely come back again.

Location was in center of JB city, traffic can be congested on the way here. Parking levels and payment method was a bit confusing and limited. You need to pay extra RM10/night of your stay. Breakfast was exceptional. Have plenty facilities like free pool table game and massages.

Stayed in an executive club room for 2 nights. Location is fantastic: across the road from Komtar and right upstairs from Hai Di Lao and Bangkok Thai Spa. Room is spacious, comfortable and clean. Air con thermostats could do with some checking though: it's either blowing cold or not blowing at all. Gym is spacious and equipment are new. Swimming pool is always cold. Food at the lobby restaurant was fine. But the food at the club lounge on weekday breakfasts, tea time and evening cocktails was disappointing: limited in variety and completely unsatisfying. Breakfast on weekdays is very bare bones. Even with the drinks during evening cocktails, you're only limited to choosing from 1 cocktail, 1 mocktail, 1 beer, 1 red wine and 1 white wine! And all this is not made clearly known on their website. This brings me to their service which was inconsistent and overall a disappointment. Staff are superficially friendly, they smile and say hi and then are not helpful anymore and I'd need to go look for them to ask for another drink. On the first day in the club lounge, one staff would be willing to help make other drinks not on the menu, but on the second day, another staff would not make a gin and tonic instead of a tequila and tonic because it's not the "cocktail of the day" - I'm sure the gin is just in the cupboard and it's a small effort to make a customer happy. You cannot check in/out at the club lounge, I was given wrong information twice, they don't allow you to eat outside food in the lounge outside mealtimes (even though their options are so limited), and they were not able to arrange a later checkout even for 30min. The staff really need to be better trained, especially when you compare them to the quality at Doubletree Hilton just down the road. Probably will not come back any time soon.

Had an enjoyable stay at Amari Hotel JB. The location is super convenient — close to shopping and food, which made getting around really easy. Room was clean and comfortable, and overall the hotel had a nice, welcoming vibe. My wife and I had a pleasant experience and would happily stay again on my next visit to JB.