希爾頓逸林飯店- 柔佛- 新山

Room aircon not working. Assured change of room next day only but given evening only n Duty Mngr Ivan was extremely cold. We were given complimentary 2 days breakfast which was not satisfactory. Coffee machine was giving out Americano rather watery n we informed the staff tat n they didn’t take any action. We also realised this hotel automatically controls de aircon to higher temperature after 7pm each night leaving our room warm. Both nights were a disaster. Aircon vent is dusty as it aggravated my asthma. They charged us to upgrade to Kings room as only a king room and a double room can have interconnected rooms. This could be detailed in Trip.com we would have not booked this hotel. Feel ripped off after not getting a proper test nor sleep. If nothing is done to compensate my stay, I will put this up in social media.

Hotel situated at the JB city with very strategic location. Staff very polite and always attend to customer needs. Room is very clean.

The staff were all polite and they even have a WhatsApp care line which was very responsive and I was impressed. Got 2 rooms for a family of 4. The rooms could have been better because one sink was stuck, the other room’s ventilation wasn’t great. Quality of amenities were basic and expected. It would have been better if

🌟🌟🌟🌟🌟 5/5 – Exceptional Stay at DoubleTree by Hilton Johor Bahru From the moment we arrived, the experience at DoubleTree Hilton Johor Bahru was outstanding. We were warmly greeted with their signature chocolate chip cookies, a small but thoughtful gesture that immediately set the tone for a memorable stay. The check-in process was smooth and efficient, with the front desk staff going above and beyond to make us feel welcomed. Their professionalism, friendliness, and attention to detail stood out throughout our stay. Our room was spacious, spotless, and elegantly designed, offering a beautiful view of the Johor Bahru skyline. The bed was incredibly comfortable, ensuring a restful night’s sleep. I especially appreciated the modern amenities provided, from the well-equipped workspace to the luxurious bathroom. Dining at the hotel was another highlight. The buffet breakfast offered a wide variety of local and international selections, freshly prepared and full of flavor. The service staff were attentive, always ready to assist with a smile. The facilities were top-notch – the swimming pool overlooking the city was a fantastic spot to relax, while the gym was well-maintained and equipped with everything needed for a good workout. What truly made the stay exceptional was the warm hospitality of the entire team. Every interaction – whether at the restaurant, housekeeping, or reception – reflected genuine care for guests’ comfort and satisfaction. In short, DoubleTree Hilton Johor Bahru is the perfect blend of luxury, comfort, and world-class service. Whether for business or leisure, I would highly recommend this hotel to anyone visiting Johor Bahru. I look forward to returning soon.

Hotel is a short drive away from woodlands customs & all the popular shopping malls. Would recommend the swimming pool view for a more green scenery