佐特爾焦特布爾 - 鐘塔

This hostel is absolutely superb, the staff are friendly, helpful, full of local knowledge and go the extra mile. The facilities are cleaned daily, rooms are spacious, air conditioned, large lockers for the bigger backpacks, free wireless internet in the lounge with some games also connected to the internet, with a large screen TV (which was popular most evenings)

Having stayed at over 14 Zostels across India, this has been one of the worst experiences in terms of service. The staff here are highly commercial, prioritizing upselling value-added services over genuine hospitality—this applies to both the reception and café teams. In particular, the receptionist with a moustache (whose name I can’t recall) clearly lacks the training required for the hospitality industry. A notable instance was when a guest requested a room change due to excessive noise from the first-floor rooms caused by the staff’s constant shouting. Instead of addressing the issue with courtesy or instructing the staff to be mindful, the receptionist dismissively replied, “Sound toh aega.” This lack of empathy and professionalism reflects poorly on the Zostel brand. Unfortunately, this has been my worst experience with Zostel staff and service to date. And before my stay at Zostel clock tower, I stayed at Zostel Ratanada and the staff behavior and support was top class