波多黎各凱悅大飯店(Hyatt Regency Grand Reserve Puerto Rico)

Liked the stay

Checkin was 4pm, we arrived at 6:30pm and pur room was not ready till 8pm. They said they are short staffed on housekeeping, but it was all service areas that were lacking staff. Restaurant food was nothing to complain about. But service time was beyond what a reasonable person would forgive. I am not high maintenance by any means, but this was beyond acceptable. Unfortunate cause i was really looking forward to staying here!!! I do not think i would do it again.... the resort fee was NOT justified.

The hotel is not a high end resort. It’s a golf course with a mid range hotel attached. The food is comparable to an Olive Garden and you will not find alternatives in the surrounding area. The hotel has minimal staff especially in housekeeping, which means your room will not be cleaned unless you constantly agitate and beg the manager. The front desk is run by trainees who are sweet, but not helpful. Ultimately there is little value in staying here.

Most horrible resort I ever stay in , my plane delayed for 2 hours and when I arrived in the resort instead of offering a bottle of water I was lectured about not letting them know that I late , no robes and sleepers, have to request it as well as microwave, room service at the time it’s convenient for the staff not for , limited food

The views and the beach are amazing. However, room service ( daily cleaning) is horrible . We stayed there for 6 days, and 2 days they didn’t even clean the room. Had to wait for 4 hours each day for service to come clean. Also, many days they didn’t even pick the garbage .