傑基爾島萬怡飯店

No

Disappointed had an view room 455. 1st day killed some bugs crawling on table. Always fearful for roaches. I called front desk, said they would have someone up immediately. No one ever showed. OV room was far corner from ocean. Couldn't use balcony comfortably as it had a huge vent that sounded like a jet engine on take off. I usually go to the Westin but thought we'd give the Courtyard a try. Next time back to the Westin.

I booked via *******. I elected to not require cancelation insurance. I called the front desk and was told they had a working hot tub. This is why i reserved a room there instead of the Westin. I arrived after mudnight and was told the hot tub was working in person. That's all i wanted ! I woke and watched people move toward the pool. I told my fiance we needed to get out there now because i wanted to soak before it was crowded.. we dressed for it, got inside the pool area just to find it was caution taped off and not in service. The front desk said " they just needed time". I explained time is something i didn't have.. i will never return ! I booked a room at the Westin and we went there to be poolside.. i called that evening to ask about the hot tub. They said it wouldn't be fixed that day.( i had hoped it would be since several hours had passed.. I had two hotels booked in one day. I paid for two rooms because i went for a 2 day excursion to relieve stress just to be upset and worse off the when i woke to begin my day.. Never again ! The Westin came through.. i just wish they kept the hot tub.