哲基爾島俱樂部度假村

It was an awful experience. Came to the property with my husband at 8:30pm. Checked it and went to the room to find out that we were “upgraded” to a completely different and not suitable for us room. Originally we booked a room with 2 queen beds since we travelled from far and wanted to fully rest having a separate bed for each of us. The room they upgraded us with no asking beforehand or even mentioning upon check in was a king bed with a queen sofa in a separate room. When we went to a front desk to be moved to a room we actually booked we were told that since there was 4 weddings during the weekend they had a responsibility for the guests and could not grant our room since the wedding guests were a priority. Really? so we are like the frequent guests of their sister hotel Ocean club were of a lesser value than the wedding guests. Such a nonsense! No apologies were given, the front desk guy said what I can only do is refund you and you go some place else. And it is at 10pm at night. No thanks. The room was located right by the entrance on the second floor and the noice from downstairs bar felt like you are actually part of that crowd in the bar. The noice kept alive till 12am at night! Awful customer service!! would never stay again!

The property and Club House were beautiful and filled with character and history. We enjoyed sunsets with cocktails and dinner at The Wharf restaurant. However, upon arrival the bell hop and front desk staff were not very welcoming or helpful. The bell hop did not give us directions to the front desk and the signage is not obvious so we had to wander a bit. When we came back to the car, the bell hop was less than eager to help us with the bags, so we just parked the car and took in our own bags. Because we were unfamiliar with the property we had to search for an open door and ended up carrying the luggage up the stairs because we could not find the elevator. Also, there was no hot water on the last day of our stay. Overall, we enjoyed our stay, but were a bit disappointed in the level of service.

The hotel was quiet and peaceful with plenty of deck seating available. The grounds were well maintained and provided plenty walking and bike riding paths. We were only able to visit one cottage. It would have been great to be able to tour other onsite cottages. Our room's bathroom was dirty. There were yellow stains along the wall base grout and yellow stains around the toilet base. Also the hallways and elevator floors were dirty. They looked like they had not been vacuumed in a week or more. The staff was friendly and accommodating.

This place was absolutely amazing! My family thoroughly enjoyed ourselves and will be returning as soon as time permits. Keep up the great work.

The restaurants that are at the motel are awesome. Especially for breakfast! I had shrimp and grits and it was amazing 😊

Magical place Simply the best. So much more than a hotel, you are staying in an historic building. Simply Magical