Homewood Suites by Hilton Newtown - Langhorne

The two queen bed room we booked was spacious. The women and men that cooked, prepared, and served the daily buffet breakfast, as well as cleaned the adjacent dining area, did a very fine job and should be highly commended - they are truly the shining stars of this hotel and deserve alot of praise. The sofabed in our room was very old and sunken in; the pillows were incredibly old and need to be replaced. The mattresses were likewise old and too soft, need to be replaced. Floor molding and flooring in the kitchen was missing in areas. Armchair and kitchen table/chairs chipped and very stained. The indoor pool was nice, but sheetrock ceiling is coming off in parts due to high humidity in the pool room; the hotel management and owner apparently think its a good, safe idea to have pieces of sheetrock falling from the ceiling overhead onto the heads and necks of swimmers below. The main elevator to the hotel was inoperable during our stay and I imagine that it has been for many days or weeks, and the management didn't seem to care at all that guests had to pull their suitcases down multiple long corridors to get to the one single working elevator in a five story building. We didn't observe any person working to repair the elevator during our 3 day stay. The deadbolt lock on our room door did not work which was a serious concern with two toddlers and when I complained no one from management responded. Lastly, the exterior side entrance doors were unlocked at all times.

Our room had an ant infestation. No available rooms to move to until next day. Shower/tub faucett could not control water temp and difficult to shut warer off. Cold shower. Said they would fix but if they came when we were out they never fixed the problem.

We have a large family so our options for staying all in 1 room are limited but this hotel has 2 bedroom suites that work great for us. The bedrooms are a nice size and it has an indoor pool so that's a plus with 4 kids. The proximity to sesame place is good. The lobby and breakfast area is clean and well kept. Our room could use a better job with cleaning and updated furniture. The kitchen table was scratched up and had something that looked like weave hanging from underneath. The chairs were VERY wobbly and in obvious need of repair or replacement. The upholstered furniture was stained. The mattresses were uncomfortable. We would definitely consider staying here again as our options are limited with a family of 8. We did like the laundry facilities also.

Checkin is at 3pm, but by 3:45pm my room was still not ready. The front desk staff asked if I would mind waiting 20 more minutes and I did. After that time I inquired again and she said another 30 mins. By this time I was past the “waiting patiently” stage. I have my children sitting in the car and I’m annoyed. I ask for the room to simply be switched so I could start my stay and she couldn’t because it was booked through ******* (a 3rd party). the woman walks me through the hotel, past hundreds of rooms (non of which I could be switched to), to check on mine. The room of course was dirty and no one was cleaning it. This was about 4:15 at this time. Then we walk around the hotel to find the cleaning staff. They don’t even know what she’s talking about. She then says she’ll have to override the system to change my room and they will just have to absorb the cost at this point. We get back to the front desk where there are irate customers waiting to be helped. She was apparently the only one working that day, and she left her post to walk me around the hotel on a wild goose chase. She immediately went to help them, so I walked outside to bring my kids in. She was still helping other people (happily sending them off to their rooms without issue), so I bathroomed my toddler and came back. At that point I interjected the current transaction and just asked for my room key so that I could at least take my kids to the pool. She proceeded to make the keys and then told me my room was r

When I arrived I was given my room key. when I opened the door to the room there was someone already in the room. I was extremely disappointed that not only was room given away, I was given a room that I was not happy with.

The Hotel was very clean and neat. We loved the buffet Breakfast the hotel offered in the morning.The main reason for our lower rating is the door card key to get in and out of our room, was terrible and fustrating. It did not work well, and took so long to open our door.The most upsetting thing was the friendliness and help from the staff at front desk. We were not familiar with the area, and were trying to get some help from the girl at front desk, and she was very rude and not helpful.We were out to dinner at a restaurant about 10 minutes away and on our way home we took a wrong road. It was dark, and of course we were not familiar with the area.We called the hotel to ask for help, and the girl at desk answered, and was very rude and not helpful. She told us we needed to get a better GPS, so we were not calling and BOTHERING HER!!! She was not helpful at all.It was really just the one girl at the front desk. That is not very good Customer Service, and bit nice at all, to tell your guests staying at your Hotel.