費城威洛格羅夫萬怡飯店(Courtyard Philadelphia Willow Grove)

We booked this hotel for my son’s wedding with a group rate & our family and friends booked 15 rooms. My son & his wife arranged and paid an additional $250 to keep the bar open till 1 am and we were told the outside courtyard and fire pits would be available for us. Immediately upon return to the hotel at 11pm, the manager informed us that the courtyard was closed. Every time anyone went out to the courtyard, he promptly told them they got noise complaints and insisted we leave & remain in the hotel lobby. This was very disappointing as it was a beautiful night and the guys wanted to smoke cigars and celebrate the marriage. Beside that, the venue was clean & the staff ( beside the manager) were very helpful and pleasant. If you pay extra for the courtyard, get it in writing! We will be requesting our $250 back!

Stayed for an overnight business meeting. Hotel room was clean. Bed was comfortable. Staff was pleasant. Misinformed full breakfast was included and charged $23. Called to address this and was told, no this is on you. Small detail but in hospitality - details count.

Poor water pressure in shower, cold water only in sink. Few TV channels, poor image quality.

Friendly and professional accommodating staff. Clean and updated rooms, and common area. Free parking onsite. Conveniently located off the z Willow Grove exit off the PA Turnpike. Many restaurants and shopping within under a 10 minute drive, which I highly recommend. WiFi, business room with printers, large lounging area, modern furnishings, clean rooms and common areas, temperature control from a thermostat in-room, and a mini fridge. The hotel and staff did what business should do- meet or exceed expectations. Every staff member is a delight. Courtyard Willow Grove is a safe and perfect hotel option in the area. I’ve stayed at some of the highest rated luxury hotels in the world. So, I’m aware of high standards. For a mid-level hotel chain, this Courtyard Marriott location fulfills everything it promises.

The hotel.lobbybisbvery nice. The front desk lady was very sweet. When i walked in the room appeared very neat and clean. Within 5 mins of putting my bag down i had to kill a roach. Im hoping inwont see anymore throughout my stay. Ive been trying all the hotel in the area and this is the first time i seen one. Im certain i wont book again.

What I liked : - nice location with Olive Garden next door and Miller Ale house - friendly staff and nice lobby with bar service in pm and Starbucks coffee in am What I didn’t like: - room seemed outdated and old carpets - gym is useless - no hand cream or coffee in room - $3 parking fee for a large suburban lot - really!! - sister booked a AAA rate and got breakfast included and I booked on their bonvoy app that didn’t include breakfast. Once the rooms are renovated I’ll would stay again.

The front desk was very nice and helpful. Check-in was a breeze. The room was clean and well designed. Love that half moon sofa bed. So cool and comfortable. The bed was very comfy as well. Security Deposit fee is very reasonable. And parking was free as advertised. The only hiccup was one ice machine was down, and the other was acting up. Compared to how much I enjoyed my stay it means nothing. When I needed new towels they didn’t hesitate. Just good hospitality. Great job, and that’s to the entire staff. You’re awesome :)

The rooms did not get cleaned during our stay. The hotel doesn't provide enough water bottles if you plan to stay for a couple of days. The good part is there is a Walmart nearby where you get everything. The hotel doesn't provide complementary breakfast.

I requested a quiet room in hotel so they put me on the third floor - fine - except they put me next to the only other occupants on that floor. Having been in hotel housekeeping myself, management wants to fill rooms adjacent making it easier for housekeeping to clean. So inconsiderate of the desk to stick me there. And the room doors are the noisiest of any hotel I've ever stayed in. The cable was terrible with no audio on CNN, HDN, Cartoon N and poor quality image on many channels. No regular coffee in the rooms - ALL rooms, according to the front desk. Why only decaf? Again, probably to make less work for housekeeping. You have to get dressed and get regular coffee in the commissary. A nice staffer brought me up a cup after I complained but is this any way to run a hotel?