Chautauqua Harbor Hotel is beautiful & well maintained as always. Unfortunately, as has become the norm for *******, the email confirmation that ******* sent me when I booked this stay indicated that it was ‘pay on site’, which turned out to be completely false because my account was charged the instant I’d booked 2 weeks earlier. Also, I’d selected a Lake View room on the ******* app when I booked, & somehow ******* reverted it to a Parking Lot View room. The hotel front staff was great, however, and confirmed that ******* has a bad tendency to screw up a lot of booking details (I’ve experienced this with them before), and upgraded our room back to the Lake View that I’d originally requested at no extra cost. Bottom line, Chautauqua Harbor Hotel is fantastic, and can’t wait to go back. *******, on the other hand, has become too much of a hassle to deal with & I’m through using them for bookings of any kind from this point on.
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