What a palace.and what a welcome. Well trained staff. Mr Nimesh Mathur the manager of the palace was efficient and quickly solved problems if there were any. It is one of the best of all real palaces in india.we had booked with half board through Trip.com at a very attractive rate. And the food particularly Rajasthani food was very tasty.the main dining hall called SWARN MAHAL was just fabulous.
Good pillows. Good value. Friendly folks who clean the rooms and respond to requests. The registration process could be improved and made faster. The food at the Chinese restaurant was tasty. Gym facilities were adequate. Overall good experience. Anoop Maurya was excellent in his cleaning services.
NNicolas BEWhen we checked in, there was clearly an issue but nobody would tell us anything while they discussed in Hindi. After asking multiple times what the issue was, we were accused of having made a wrong booking. As they had a single occupancy room for us while we were two. After showing multiple confirmations and our check-in voucher which all said “2 adults” they kept telling us we were wrong. Multiple ***agers were called and eventually we did get a room but they still wanted us to do their job and contact Trip.com. The men at reception kept talking over me and wouldn’t listen at all, the girl was helpful and apologised multiple times. Once we finally got up in the room, there were stains on the sheet. In the morning my friend even had molded bread from the buffet… overall not a great experience but the room itself was good.