拉吉宮飯店-全球小型豪華飯店

I was not going to write a negative review, but after not even receiving an acknowledgement of my email from the operators of this location, I have decided to let people know of my experience for their reference. Below is the email I wrote to them: I am writing to express my disappointment regarding my recent stay at The Raj Palace in Jaipur, which commenced on September 1, 2025. This accommodation was booked through Qantas. I have already communicated with Qantas about the issues experienced during my stay. They informed me that The Raj Palace is not prepared to offer a refund or any form of compensation, which I find very disappointing. Unfortunately, the issues we experienced during our stay were not matters that could have been resolved at the time, as they related to the overall quality of the facilities compared to what had been advertised. Specifically: Swimming pool – in poor condition and not clean. Gym – not clean and with equipment of poor quality. Spa – under renovation, with only very limited treatments available. The massage that we did have was of poor standard whilst still a significant price. These amenities were significant factors in choosing this property, particularly given the higher price point compared to our usual accommodation. In addition, our original room was affected by strong fumes from outdoor painting, requiring us to move on the second night. Both rooms also had extremely noisy air-conditioning units that made restful sleep very difficult. Furthermore, the internet connection was very slow and frequently disconnected, which prevented me from completing essential work tasks during the evenings. I would like to acknowledge that the heritage building itself is beautiful and that the staff were consistently warm and courteous throughout our stay. However, due to the above issues, we felt it necessary to check out after three nights instead of our planned five. I respectfully request a refund for the two unused nights, (we left on the 4/9 instead of 6/9 as planned) given that the facilities did not meet the advertised standards and materially impacted our stay. Our stay at the Raj Palace was to be the highlight of our trip and I was happy to pay the high price as I was travelling with my daughter and I wanted this time to be special. Thank you for your understanding, and I look forward to your positive response.

Mein Mann und ich waren fasziniert von dem wunderschönen historischen Hotel . Jedes Zimmer sieht anders aus. Luxus pur. Egal wo *** hinschaut, wunderschön bis auf das kleinste Detail. Exzellenter Service, aufmerksames und hilfsbereites Team. Das Essen ist auch sehr lecker. Wir haben uns gefühlt wie in einem Märchen aus 1001 Nacht.

Spent 2 nights here and there were hardly any other guests which made the place feel rather strange with far too many staff around. Our room was huge with a lovely big bathroom and comfortable bed. Had dinner there on the first night but went out for the second just to get away from the continuous 3 minute loop of music that went on and on and on and drove us crazy! I did mention to a staff member how annoying it was and why could they not have a variety of music? Breakfast was ok but really could have done with more variety. We did enjoy using the small pool but they are currently building a roof top pool which I’m sure will be a great addition.

We stayed at the property in December thinking that it was going to be a stay we would remember for the rest of our lives believing it was a proper place but it's not. It has rooms that are average and with non-existent views in spite of us booking an expensive Heritage Presidential room. First of all they messed up our booking as we had 3 pax and they said they only had reservation for 2 pax when we actually had proof of our reservation for 3pax. They charged us a daily rate of $50 for a roll away bed. We could have bought a brand new king bed for that amount! Their customer service is abismal at best and we feel sick after eating at their restaurant. We experienced this poor level of service and a subpar room and property even after holding the highest tier status for the Hyatt hotel chain. I dread how they would have treated us if we had no status at all. There are many much better options in Jaipur even within the Hyatt brand so I would recommend you not waste your time here especially when on holiday and book some place else. You do not want to have any regrets later, trust me.

A gem in the heart of Jaipur City. A very unique experience. Hertiage Palace with plenty of stories and the palace experience is going to blow you away. I loved the peaceful atmosphere of this Palace. A heartfelt thank you to Narendra Ji, Pargat Singh Ji, Dharmveer Singh Ji, and Sapna Ji — each of them went above and beyond to ensure my comfort and happiness. Their warm, personalized service and genuine care turned a beautiful stay into a memorable experience. If you are visiting Jaipur. Raj Palace should be in the top of list.

Very disappointing. It may be a heritage hotel but very tired. Brown water from the taps, you have to run the water for 20 minutes before any hot water. Some toiletries missing. Very dark rooms. Hugely poor quality towels. Pool very tired. Although staff very helpful. No relaxing sitting areas with comfy chairs apart from small coffee shop. All in all a massive disappointment. A massive refurbishment required.