拉姆格爾飯店 - 齊普爾- IHCL 精選飯店

Our 2-day stay at Ramgarh Lodge surpassed all expectations. The property's elegant charm goes beyond what its photos convey! From staff to food, everything was impeccable. Special thanks to Jagat who runs the place with a sophistication that rivals a 7 star establishment! Can't wait to return! 

We reached little late but the kitchen staff was waiting for us . They made and served food to us at that late hour also. Each and every staff in every department stands out. Room was very beautiful comfortable and well maintained. Housekeeping staff was available within minutes after the call.our overall stay was very relaxing.

One of the worst hospitality ever experienced. Nothing like TAJ Experience was felt. 1) Extremely understaffed. 2) No power backups. Property gets pitch dark at times of power outrage. 3) No FIRST AID available. Given the remote location of property. It is must to have inhouse. 4) No local activities which generally all TAJ IHCL properties have for recreation. 5) Spider in our plate & the waiter behaved like as it was a normal routine. 6) Mr. Jagat Singh- GM at property. He is highly unempathetic person. So for the people, who want to know further. I am going to elaborate on these points one by one below now. Above was a pointer summary. I booked TAJ IHCL RAMGADH LODGE for 3rd Janurary 2025 - 5th January 2025. We were 2 couples with our kids ***** with us, in all making us 8. The whole intention was to have a enjoy a comfortable weekend with family & friends. EXTREMELY UNDERSTAFFED a) There is absolutely no one majority time of the day at front desk. There is no bell placed so that we can call them, if we are near front desk / common areas. Just keep looking out for them or call them by entering staff areas like kitchen etc.. There were only 4 or 5 rooms occupied out of 14 rooms. Still the situation was so pathetic that you will feel, it is more comfortable not to ask. b) After 10pm. The property literally runs on 2 people. One gaurd at the main door & one attendant who sleeps in the kitchen. The reception phone line gets transferred in kitchen. Now he is responsible for ROOM SERVICE, FRONT DESK, KITCHEN, SECURITY SURVILLANCE, GUEST ANEMITIES etc... Multi profile job, which he fulfills by sleeping. Will attach image. c) During lunches, there are already a very few waiters / helpers. Struggling to serve us to the best they can but unfortunately failing to do so. It took us 3 hours just to get through the lunch. The service is so slow that literally we stopped ordering food as it was not coming in on time. By the time vegetables came, breads got cold & vice versa was happening. Now my earnest request to TAJ is, if your property is running under so stress, why are you still inviting walking guests during the day for lunches?? There was a 25 people lunch who were comfortable getting served but we as IN HOUSE GUESTS, had no preference. Like are we expected to move out of property for our meals?? NO POWER BACKUPS Being given the property is located in such a remote area, it is normal to expect power outrage. a) Now being winters, day are short. It was around 7:30pm & sun had already set. Our kids were playing in the garden. Suddenly the power goes out. No we are in ZERO VISIBLITY. PITCH DARK- and to my nightmare, i am unable to even see them where they are in that darkness. Kids started screaming terribly as even they got scared. Thank to god, that light came in 10 seconds, so then i could grab them. Else it was nothing less than a heart attack moment for me. b) Next day morning i was in bathroom. Just stepped out of shower. Now the B

Amazing property, delicious food and incredible service. Special shoutout to Moolchand and dalchand. Rest of the staff as well, especially the gentleman from housekeeping(forgot his name). The chef himself came to meet, a very humble person. We enjoyed every moment spent at this beautiful place.

Outstanding Service and Hospitality! The standout was our server, Sandeep Singh , who went above and beyond to make sure we were comfortable and satisfied during our lunch. He was attentive, friendly, and always greeted us with a warm smile. His recommendations were spot on, and his professionalism truly elevated our dining experience. the service at this hotel made my lunch truly enjoyable. I wouldn’t hesitate to recommend it to anyone looking for comfort, hospitality, and a personal touch. I’ll definitely be back! ---

First impressions are not good as on arrival you drive down a filthy dirt track. On the positive side our suite was spacious and clean. The bath is huge but difficult to get in and out. First morning the drain in the bathroom overflowed leaving dirty black water over the floor. This was mended. The food for both breakfast and dinner is a buffet with limited options. It should be noted that on the second evening we noticed that the lamb in one of the curries was pink and undercooked. The next day one of our party was not well and at least one other guest was also ill at this time. This was pointed out to management who were quite dismissive. The BBC news channel was the only English speaking channel that was not available. Hot water is not always available. The waiting staff were friendly and relatively efficient. There is an outside swimming pool with plenty of grounds to sit and relax. In summary given everything that happened and the lack of empathy and concern I could not recommend this hotel.