ITC 拉傑普塔納齊普爾豪華精選飯店

Great hotel with good size of room, all good except every morning, we need to call their engineering due to power down; the most annoying part was, our room keys always had problem; we replaced it daily… no idea why the case. Imagine to walk to your room then need to go back to receptionist, every day! The rest are good, breakfast also good.

I booked for my sister and her husband for their honeymoon , and requested the hotel staff to make it special by decorating the suite as a surprise when they first arrive. Staff threw some balloons onto their bed which is not the standard for a honeymoon, when all hotels do flowers/ rose petals or something special. The staff also were not aware that honeymoon occurs after the wedding , and instead wrote to me saying "your upcoming wedding festivities". The surprise we had for the couple was ruined, and we were disappointed. When I asked for something complimentary in return the staff and manager refused. I booked this place as it was known to be an ITC hotel, but it was not worth it. Hotel standards are not up to par and service is not so great for what you are paying . I wish I had booked somewhere else instead. Disappointing.

Todo perfecto Buena atención, servicio muy bueno en general, personal muy amable y desayuno perfecto. La ubicación le falla un poco.

Not recommended- inadequate staff & not trained Every single aspect of service was rubbish. From luggage at check-in to the worst part which was F&B. Staff didn’t have a clue about their own ordering process T JAL Mahal where we had breakfast. Half the facilities were shut (it was peak season). I will never return !!

I had my worst experience in this 5 star property. 1. The breakfast was not of good quality. 2. Door of our room and towards balcony was broken. 3. The spa experience could have been better but the spa manager only smiled once we made the payment. 4. Worst of all, they threw my belongings and did not cooperate at all. I called them multiple times, went to reciption to understand what has happened but noone was taking the responsibility for it. 5. The person who was managing the swimming pool area was also rude. 6. Very small rooms. Worst worst experience ever. Highly disappointing. No respect for guests. No facilities. Only the cleaning staff was humble. Unprofessional managers.

The stay was great, good food very clean and the best part it's pet friendly...only the bathrooms need to be renovated which I was told that they are being renovated...location is central overall a good place for family holidays