「An extraordinary building ; one of the most architecturally impressive hotels in which I can remember staying, with wonderfully helpful staff and a location that can not be bettered -- with a commendable breakfast. Five stars ! But then . . .
Beautifully configured and equipped rooms but, constraints on urban buildings being what they are, and the architects having elected a stunning central skylit air- and light-well, our room, at least, had no window. Where was one to be placed, after all ? The air-conditioning worked well, but truly fresh air was not available.
The housekeeping staff had neglected the bathroom attached to the room that we used. Hair, a cotton-tipped applicator stick, and -- simply -- dirt were on the tiles. This can happen. It was very different from the rest of the experience of the stay. But there it was.
Have a look around when you check in. Ask for a repeat cleaning of your room if you think one is necessary. Enjoy your stay.」
「Lovely hotel, clean, off road parking. Friendly staff. Asked for coffee sachets in the room, they never arrived after being promised twice that they would be sent up. Dinner was awful, menus not clear as to what was on offer. Buffett breakfast, lots of choice.」