「We had a great stay at Giza Capital Hotel. The rooms were clean, the price was very reasonable, and the location is good for visiting the pyramids. The staff were generally very helpful and attentive.
We did encounter a mistake with our airport pick-up service upon arrival, which was quite frustrating. However, the Hotel Manager handled the situation with great responsibility. They offered a sincere apology and provided compensation.
Mistakes can happen, but how a hotel handles them is what truly defines their service. This hotel proved that they care about their guests and are willing to take responsibility. We really appreciated the professional service recovery. Highly recommended for their accountability and great hospitality!」
「The pool and restaurant are really good, the hotel is nice and modern very clean.
The only issue is the reception staff they can be a bit unprofessional at times, we had some washing done and it came back smelling nice but our whites are now a bit grey which is a shame」