傑克遜Homewood Suites by Hilton

Tony is the BEST @ the Front Desk! Greeted me so kindly & had so many GREAT suggestions on what to do in town & in the hotel! Warm breakfast everyday 6:00 to 10:00. A very nice one. Indoor pool & spa. The rooms are clean & spacious! Close to everything in the main town.

So, ouch. I’m a total died-in-the-wool Hilton fanatic, and I rarely have cause to complain about any stay whether it is a Home2 or a resort property. This stay, though, was troubling. This is NOT a resort property and the parking lot is just space behind the hotel. At $19 per night. Self parking, insufficient parking, lot being sealcoated. $19 per night. We had to walk to dinner the 2nd night because the 1st night we left for an hour and when we returned at 6pm we got the LAST space. Ummm. $19 per night. Next, we found out AFTER leaving things in our room and leaving that 1st evening that closing our door (even slamming the door) did not latch it. Only about 30+ pounds of lift on the handle of the closed door would latch it. Front desk seemed rather non-plussed by this revelation of a major security issue. Next, the blackout shade in one room just fell during our stay. We notified the front desk when it started and was asked “How did THAT happen?” Ummm, you tell me? And no offer to come try to fix it or anything. And, finally, it was in the 20s overnight. Heat did not work. Thankfully, the suite had a fireplace. Bed was comfortable. Shower was nice. Room was clean and quiet. Fridge was cold. Staff was friendly if not particularly responsive to the room problems. This property is undergoing a renovation and this may explain some or all of the issues experienced.

該酒店處於 Homewood Suites 體驗的低端。 房子比較舊，房間也比較小。 更重要的是，他們絕對不在乎動物是否吠叫。 沒有規定說主人必須和動物待在一起，只是「獨處時它很安靜」。 前台接待的人說「走廊沒人的時候就會安靜」。 請注意，這家酒店不承諾提供優質的希爾頓住宿...

Staff was helpful for restaurant recommendation, check in and out-the room was clean. The room was nice with a fireplace that worked, but small for 3 persons (1 on pull out couch with not so comfortable mattress). Kitchen was nice to have with larger refrigerator. Good location within walking distance of downtown area.