This hotel is not for families!! The minute we arrived, we did not feel welcomed!! The reception staff behaviour was disrespectful to say the least, especially the female ones!!! They don't listen and their first answer is always 'No' even though the first rule in customer service book is never say 'no' to customers but must be like 'ok, I will see what I can do' or 'I will do my best'!! One strange thing is those 'see through' bathroom doors. Its not convinient for families since one can see each other when they taking a bath. The indoor pool is very small and not heated and the water is cold as a result. They also ask to wear a hair cover if you want to enter the pool, and you can buy it from them for a relatively high price!
I was just there in late November. I come to Izmir once a year, and this time, I chose to stay at the Hyatt Izmir since it was reletively new. Great choice. The rooms are the best, even better than the Marriott. The service is execellent and the breakfast was good. It's connected to a nice Mall which enables you to access to good restaurants. What separates this hotel from others is the facilities. The rooms are the best, the gym is 24 hours and fully equipped and the pool and the lobby is exellent. It does not have a Regency Lounge which is a shame but plentify of restaurants around. The view from the balcony is amazing and the service is good. We stayed in 2 rooms as family of 4 and they were connecting and beautiful. Next time, we are in Izmir, Hyatt Izmir is our choice!
Amazing! Large, comfortable and clean rooms. Surrounds are stunning and the staff are kind and polite. English speaking reception staff were helpful and informative. Direct entry into the Bazaar and waterfront is a small walk away. Highlight was the entertainment (music) played in the cafe/restaurant area each day. Perfect place for drinks and dinner. Highly recommended.