塔克西姆綠園飯店的評論

Went here as a family and my first time ever visiting Istanbul. I did not know what to expect and was not told to stay away from this hotel or area. Arrived at the hotel and was met with a deep 5 step entrance with revolving doors. As we had a wheelchair user with us, we did not expect this and it was a nightmare! I went to speak to the receptionist about getting some sort of ramp for us but they were dismissive and very rude about the fact that we had a wheelchair! I did not expect this level of service anyone in my life and was taken aback. When I went outside, a kitchen staff saw us and suggested we go through the back entrance and use the ramp they had for deliveries. The ramp was literally two rails that was tight for the purpose built wheelchair we had. It was a struggle to go through the back entrance and it was the first/last time we used it. We tipped the kitchen staff as he was very nice to us and even helped push the wheelchair up the steep ramp. When we eventually went to check in, the staff were disinterested and abrupt, not a nice experience as you can imagine after the ordeal of getting into the hotel. They gave us a room key and said off you go. They did not offer to help us with our luggage and were visibly relieved we were going to our room. When we went into the room, it stank of cigarettes even though it is a none smoking hotel. When I went to reception to complain about this they said in broken English that it is maybe me that smells of smoke, even though I don't smoke! The cheek of them! I literally grabbed a bell boys hand, took him to the room which he was angry accompanying me and when he walked into the room the anger disappeared from his face and he whispered "sorry yes yes" indicating that he smells the smoke too. We were assigned another room that looked good at first but once we settled and took a nap we noticed this room was terrible. The door panel was caving in and was more and more difficult to open the door everyday, a clear health and safety issue (what if there was a fire and the door couldn't open for us to escape?!). To make matters worse, all the rooms' door panels were incredibly narrow, this meant the wheelchair we had did not fit and unfortunately everytime we entered/left the room the wheelchair user had to stand up with great difficulty and we had to fold/unfold the wheelchair in/out of the room so they can sit back down. This resulted into two falls for the disabled guest and the hotel staff didn't even care. When I told the hotel staff about the caving door panel, they were rolling their eyes and mumbling under their breaths until I went and took pictures of the door, the dysfunctional bathroom (bidet knob had fallen off and couldn't be used, shower sliding doors leaked water all on the floor when you take a shower, towel rack fallen off and held together with a paper towel and nail combination - something I had never seen before and now regret not taking a picture of!). After two miserable stays