We booked for a whole week to stay at the Reina Hotel. The first room we were placed in was filthy, there were hairs all over the bathroom and black filthy residue of something. I made pictures of everything, you van see them down below. We asked for a cleaner room to be placed in, after a while we got a new room witch was still dirty, we eventually just put up with it. There were stains over de bedsheets and the floors and walls were dirty. Nit to forget, we found a few bugs in our bedsheets. After a few days we noticed that our room wasn’t being cleaned. We had to ask and get our own toilet paper en ask for new ‘fresh’ (not at all) towels. We went to the lobby and asked friendly when the cleaning lady would come, they promised us multiple times but these were all lies. Our room was not cleaned for the whole week, and the people working there were not interested in keeping there customers happy at all. They didn’t care, and wouldn’t make a compromise for us since we stayed in a dirty room all week. We do not recommend this hotel for the price your paying!!
翻譯