溫德姆伊斯坦堡老城飯店

Do not stay here. We arrived at night and the person at reception to check-in was extemely rude and unprofessional. Initially he said the card machine wasn't working and wanted us to pay cash and to convert it at the currency exchange opposite the hotel (ofcourse so he gets commission for that). We rejected to do that and clearly said only card. He then said let me check and told me a different amount compared to our booking confirmation. He kept arguing. Having then requested to pay (at this time we needed the rooms regardless). He told me to go to the back office to pay by card. So your machine is working now? They did not honour the price confirmed on the booking via trip.com. despite showing our confirmation email and via the app he threw my card back at me and told us to call trip.com. Sure I'm going to call at 11pm with 2 elderly people needing to rest. The priority was to get the rooms. After all that he took payment and walked off without saying thank you or confirming the payment. When I asked all done? He turned around with a horrible look and said yes rudely. What an absolute rude member of staff. Once we go to the room(s): - They are much smaller than pictured. - towels faded away and turned yellow - non working fridge - room smelt of smoke Breakfast was very basic that even the lots of options didn't make it good. The cakes and pastries stale. It's better to get breakfast out from the hotel. Nothing about the breakfast was even worth having. Not the mention the concierge person suddenly bombarding you with tour information and leaflets at 11pm without having checked in yet. Severe upselling tactics.

他們很晚才給我們房間，讓我們等了很久。這家酒店評為五星級，實際上最多三星。工作人員不友好，特別是辦理入住的工作人員。酒店很舊。窗戶壞了。房間地面很髒。房間裡沒有任何配件，我們和父母共三人。我預訂了3人間，很好的房間，但他們說沒有。他們為我們安排了特殊人士的房間，真是太糟糕了。完全不推薦