伊斯坦堡瑞吉飯店(The St. Regis Istanbul)

By far the best service of all the St Regis I have visited. The level of service of the staff is superb, attentive to every detail and the prontitud of service also top notch. Beautiful spacious room. Fantastic Turkish style breakfast, great spa (with very reasonable prices). Over all I give them a 10/10. Special thanks to Mustafa Demirbas for his attentions and professionalism.

We were there for a few days in esrly April, a largish group of 9 couples, all good friends. The St Regis was an outstanding experience for so many reasons, where do I begin...first and foremost, the wonderful rooms, recently refurbished, elegant luxury, very spacious, great views. Next, the location, Nisantasi is the place to stay - central, great restaurants and shops in the streets surrounding the hotel, the wonderful Demokrasi Park just across the road for morning walks, clean air and nice views. Third, wonderful service with a smile, be it the charming Melissa at breakfast, or the dashing Mehti at the Concierge desk, both of whom took our many requests in their stride without missing a beat. We loved our visit and will be back!

I had an absolutely wonderful experience at the St. Regis Istanbul! From the moment I arrived until my departure, everything was just perfect, thanks to the exceptional hotel staff. I would especially like to thank the receptionist, Mehti, and the concierge, Emre, for their incredible attention and personalized service. They truly went above and beyond to ensure my stay and city tours were as enjoyable as possible. Emre’s local knowledge and Mehti’s efficiency helped me discover the best of Istanbul in a way I could never have achieved on my own. I heartily recommend this hotel to anyone who values high-quality service and an unforgettable experience. A huge thank you, Mehti and Emre, you are perfect !!!

I recommend you to follow up the check in process and in particular the way they use your credit card number as what happened is a serious breach of confidentiality and bank account risk exposure : 1. During check in on nov 3, 8 pm, the woman in front office used our credit card number for a pre authorization (200 usd) 2. Once in the room, we got a call from front office to get our credit card number (mr MERT) which is really not acceptable and a serious breach of confidentiality and security, considering that he didn’t do our check in, 3. By the end, my bank account have been debited 2 times, without my approval for a total of 560 usd (stay prepaid 2 nights), Considering this situation, the pre authorization have not been applied, confidentiality breached and when I claimed, all explanations were not accurate and unprofessional. Mr MERT was looking to his computed and laughing, even if a duty manager was trying to solve the issue. I consider that this is misconducting behavior, below any st regis standards and a serious breach of personal data and personal bank account details. These values are fare below ST REGIS standards and I expect clear explanations from the management, not from unprofessional people at the front office whom I consider responsible as the hôtel if any bank account risks occur on the next periods.

This is our 3rd or 4th visit to the hotel. The staff is friendly and very cooperative, however, the hotel rooms require upgrading especially the street view onse. The carpet has burnt spots. Also the towels and floor rugs are worn out. The restaurant is excellent as usual