佩拉宮飯店的評論

住宿方回覆: Dear Guest,Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the misunderstandings and for the aspects of your experience that did not meet your expectations.We are pleased to hear that you enjoyed the comfort and overall decor of your room. At the same time, we are sorry that certain aspects of cleanliness and, in particular, the level of attentiveness and consistency in service fell short of the standards we strive to provide.Regarding the breakfast pricing, we would like to clarify the situation, as it appears there may have been a misunderstanding. According to our records, your reservation was made without breakfast included. At check-in, our reception team offers an exclusive rate of €20 per person, per day, provided that breakfast is added at the time of arrival for the duration of the stay. As breakfast was not added during check-in and you instead decided to have breakfast the following morning by going directly to the breakfast restaurant, the standard breakfast rate of €40 per person was applicable.We fully understand your disappointment, especially given the expectations associated with your stay. Please be assured that your comments regarding cleanliness, service attentiveness, and your overall experience have been forwarded to the relevant team for a detailed review and appropriate follow-up.We truly value your feedback and sincerely regret that your experience did not fully reflect the warm and attentive hospitality we aim to provide to every guest. We hope to have the opportunity to welcome you again and provide you with a more positive experience.Kind regards,Guest Relations Team

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at Pera Palace and that your room was to your liking. We look forward to welcoming you back soon.Kind regards,Murat EtiGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you so much for taking the time to leave us your wonderful review. We are delighted to read that you enjoyed your experience with us at Pera Palace and hope to welcome you back soon!Kind regards, Murat EtiGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for your kind words. We look forward to seeing you again as soon as possible.Best wishes,Murat EtiGeneral Manager

住宿方回覆: Dear Valued Guest, Thank you for your kind words.We look forward to seeing you again as soon as possible. Best wishes, Murat Eti General Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at Pera Palace Hotel. We look forward to welcoming you back soon.Kind regards,Murat EtiGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for your kind words. We look forward to seeing you again as soon as possible.Best wishes,Murat EtiGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for your kind words. We look forward to seeing you again as soon as possible.Best wishes,Murat EtiGeneral Manager

住宿方回覆: Dear Guest,Thank you very much for your wonderful review.We are delighted to know that you enjoyed the rich history and unique cultural atmosphere of Pera Palace Hotel. It is especially rewarding to hear that your personal experience exceeded your expectations regarding the rooms, as well as that you appreciated the smooth and welcoming check-in process.We are also pleased that you enjoyed the historic 19th-century elevator experience, which remains one of the iconic features of our hotel and a special part of its heritage.Your kind feedback means a great deal to our team, and we sincerely hope to have the pleasure of welcoming you back for another memorable stay in the future.Kind regards,Murat EtiGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the room view and the facilities within the hotel. On the other hand, we are sorry to hear about the wifi issue. Your comments are highly valued, and they have been forwarded to the relevant team for improvement. We look forward to welcoming you back soon.Kind regards,Murat EtiGeneral ManagerKind regards,Murat EtiGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at Pera Palace Hotel and that you appreciated the historical charm of our hotel, as well as the service our team provided. We very much look forward to welcoming you back soon.Should there be anything we may do to make your next visit more memorable, please do not hesitate to reach out to us.Best Regards,Murat EtiGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We genuinely value all guest comments, as they help us evaluate both our services and facilities more carefully. Your observations have been noted and shared with the relevant departments, and the necessary steps will be taken to review the points you raised.As a historic property, certain elements are preserved to maintain the character and heritage of the building. That said, preserving history should always be balanced with ensuring comfort and functionality, and your remarks highlight areas that require closer attention. Our team will be reviewing the condition of in-room equipment and furnishings to ensure they meet the standards our guests expect.We appreciate you bringing these matters to our attention and will use your feedback constructively as we continue to improve the overall guest experience.Kind regards,Murat EtiGeneral Manager

住宿方回覆: Dear Valuable Guest,Thank you so much for taking the time to leave us your wonderful review. We are delighted to read that you enjoyed your experience with us at Pera Palace and hope to welcome you back soon!Kind regards, Murat EtiGeneral Manager