伊西萊穆利諾設有健身房的飯店

Terrible customer service. Extremely unhelpful staff with no desire to help guests with reported problems. Air conditioning did not work, they offered a fan. We already had a broken fan in the room so told them this wasn’t good enough. They sent a technician up after 3 days who told us they ordered specialist parts to come the next day…this was a lie. The next day I enquired where the specialist parts were and they offered me a fan again. When I returned to the room the whole electrics had failed in the room and we were left in darkness. This was the final straw we asked for a room change and we’re granted this the following day. The safe then failed and wouldn’t open we had all of our money and passports in there along with some valuables. When reported to reception at approximately 7pm, we were told that no-one would be able to help us until 9am the next day. Front door code and Wi-Fi code changed, we thought it was us being stupid but when we finally reported they told us it changed on the 1st of the month. I’m not sure who we were expected to know that. Nothing in the room was changed replenished or cleaned in a whole week stay. You need to go to reception to ask for basic replacement items like toilet rolls and towels. All in all a good location and although the rooms are basic they were more than good enough for a family to stay in for a week and see the sights of Paris. I just wish the staff were more helpful and attentive to guests who stay at the hotel. It’s a nice hotel but considering the size and amount of rooms, there really was very limited staffing with no one visible at front of house most of the time.

我們在一個非常炎熱的日子到達，發現酒店沒有空調或風扇。我們試圖在到達後幾分鐘內搬家，但由於橄欖球世界盃的原因，我們沒有運氣。我問飯店是否有風扇，他們告訴我們要打開窗戶。我們有兩個年幼的孩子，窗戶沒有紗窗，所以這不是一個選擇，因為我們在幾層樓。公寓的大小很好，但僅此而已。浴室和廁所裡有黴菌，可能是因為沒有通風！我們與工作人員溝通有困難，這讓事情變得很困難。位置很好，方便前往電車和火車服務。我們不會再留在這裡。