Wild Dunes Resort

Our stay was great. Property, staff and proximity to beach were fantastic. We were disappointed by the lack of food selection (menu items) and amount of food provided given the high price. If we didn’t go back it would be because of the food not the facilities.

This was a nice hotel, but the parking was a nightmare. The elevator stopped working the morning after we arrived, and the other one was really busy. It was a really long walk to the lot and it was so hot. The woman at the check-in desk must have had a really hard day because she was impatient and quite rude. Loved the beach! Not enough beach chairs for the amount of people at the pools.

In essence for the price we paid, the service was lacking significantly. Positives: Clean room and very nice decor. Spa was good (we asked for female staff and got males for both) and prices matched service quality. Cons: With the exception of the Oyster Catcher staff, the rest of the staff appeared to be poorly trained on every thing. The Valet service was unorganized and severely short staffed. I don't blame the workers at all, this was poor management. As a manager myself of a staff of 12 I can tell when it is an employee moral problem or poor training. This was poor training of staff by management. When we asked questions we received erroneous information or a flat out; I DON'T KNOW with a very big smile. We asked if there was a ride service or shuttle to the other hotel because there was a monsoon and I am almost 9 months pregnant and we had dinner reservations. We were told NO. We asked for an umbrella because we saw other guests with them and were told they were out. Then someone came up and said there is a shuttle service but you need to ask VALET. We went to VALET and they said they didn't coordinate that, the front desk did. Which is who told us to go to VALET in the first place. The point is this type thing happened multiple times. Wild Dunes needs to either UP their service and hospitality game or Lower their prices so guests aren't disappointed. For $1,000 bill we had for a 1 nights stays i would say I was more the unsatisfied with our stay at Wild Dunes.

Really enjoyed the deck overlooking the ocean. Very relaxing. Breakfast was excellent and staff very attentive. Mostly positive about the room but construction noise across the street was very loud and annoying. Food and drinks very expensive. Otherwise, we were very pleased.

Our newly serviced well running newish car was left in the valet and would not start when we were trying to go to dinner. We had to have 2 tow trucks come pick it up to bring to the dealer because the first one did not fit in the garage. It is the day of our checkout and we are told we can’t get a late check out even though our car is not ready and we have nowhere to go. We had to pay for our own transportation to go anywhere. They have offered nothing to accommodate our ruined vacation. They told us to go shower in the fitness room while we wait to hear about our car.

So booking was a little confusing, when we booked we really didn’t know which hotel we were staying at. Not realizing one is newer and nicer. We booked a room with a balcony and when we got to our room we had a sliding door with a metal gate, no balcony. So we had to request a new room. The receptionist was really nice and switched our rooms with no problem. The room was nice, nothing special but clean and nice. The resort area is very nice

Stated valet was 25 per day and they charged 35 per day. Very loud a few nights couldn’t sleep they have events there which is not clearly stated.

We stayed at the Boardwalk Inn. The facility was beautiful, clean, and modern. The staff was very friendly at all times. Also, the pool bar/restaurant was outstanding!!! So, now for some unfavorable items: We went for a long walk on the beach in the evening (around 10 or so). Upon returning back, we were locked out and had to climb a fence to get back in. That was upsetting. People should be allowed to come and go as they please. The restaurant prices are OUTRAGEOUS! Just be forewarned that you might end up paying around $400 for drinks and dinner. Other than the pool bar/restaurant, the food is ultra gourmet and not really what we were hoping for. The resort itself is a bit confusing to walk around for a first time visitor such as ourselves. It's definitely made for the golf/tennis country club type communities. Way too many kids! We got a room at the Boardwalk Inn because it had an adult-only swimming pool which by the way is super shallow (only about 4/5 ft. deep). But there were still a lot of kids around the hotel and overall area. Finally, the Isle of Palms is a beautiful place but it's hard to even find a souvenir shop, regular restaurant, etc. Overall, we had a wonderful time but I just wanted to write these items of concern to let others know before they book their stay.

This is a great property and feels like vacation through and through! The staff is very friendly, especially their hotel reception (Virginia and Robert - amazing!) I highly recommend this resort.