坎昆帕爾馬別墅海灘水療度假村

Disappointing Experience – Poor Service & Long Wait Times I had a frustrating experience at Villa del Palmar. When my flight was canceled, I asked the front desk for assistance, but instead of offering any solutions, they only provided an option that was far too expensive. There was no empathy or willingness to help. To make things worse, I booked another room through ******* after the front desk assured me it would be ready by 1 PM due to my child's sensitivity to the water. However, after booking, they changed their response and told me check-in wouldn’t be available until later in the afternoon. This lack of honesty and organization was very frustrating. Additionally, the resort seemed poorly managed. The buffet wait times were excessive—every morning, I waited at least 30 minutes just to get a table. This was not what I expected from a place that claims to offer a relaxing experience. Overall, the lack of customer care, misleading information, and long wait times left me very disappointed. I would not recommend this resort.

The property was good but I advise future visitors to keep their receipts if you don't want to be charged not to mention the restaurants are incredibly expensive if you dont have the all inclusive. Having all inclusive really wont get you much since there isnt a buffet and there are only 4 restaurants the food isnt as extravagant as the advertisements show. Not to mention the spas are highly overpriced. I recall getting the all inclusive package but to my surprise I was shown that my package didn't pass through. There are little to no activities for the children. The hotel is 11 minute drive from the city center so if you want to go out its a long drive.

Our reservation was not honored and we were provided accommodation at a different property that did not have a good location. There was no attempt to connect with us via email or phone to provide us with an update on the change. Terrible experience!

El Davino restaurante magnifica comida atención 5 estrellas

Estancia increíble, la pasamos muy bien y sin duda muy recomendado para vacacionar