Excelente lugar donde pasar tus vacaciones, más que recomendado el servicio excepcional súper atentos, sin mencionar que el hotel en su totalidad es súper hermoso moderno y muy acogedor diferentes restaurantes y comida excelente sin duda regresaría es uno de esos lugares que son joyas escondidas y que l irte da tristeza por lo increíble que fue todo , 10 de 10
翻譯
Ellyn Drathring
入住於 2024 年 3 月
夫妻/情侶出遊
4.0/5
很好
發布於 2024 年 3 月 3 日
I believe this resort is fairly new, so we got it for a very good price relative to similar properties. I would probably visit again if a similar price were offered. However, there were a few things that were disappointing compared to other all-inclusives in the area.
First is that the main pool felt very small, and there was not much seating available after lunch. The seating we did find, had a stereo blasting in our ears. Knowing this, if I did come again, I would book one of the rooms that have their own shared/semi-private pool access.
Second, the evening entertainment started nightly at 9:30. I assume they want to do it after dinner but this felt very late to me, and we didn’t attend any of them (yes I’m old and want to go to bed by 10).
Third, I really wish there was a coffee and/or ice cream shop. The non-Club rooms have pretty meh coffee, and even at breakfast we could only order drip coffee, no lattes etc. Now on our very last day, literally during check-out, I noticed the Piano Bar has an espresso machine. So maybe that’s an option; I wish I had known.
Overall I would go back - the food was good, the staff were nice, there’s plenty of beach seating, and rooms are beautiful.
翻譯
Mark
入住於 2024 年 3 月
夫妻/情侶出遊
2.0/5
發布於 2024 年 3 月 3 日
Our major complaint was that we did not receive the swim-up suite adults only room when we arrived. We were told the resort was full although we had booked the room 2 1/2 months in advance. We were put in a non swim-up room and told they would try to get us into our room the following day. We were finally provided with the correct room late afternoon the following day. We lost an entire day enjoying our swim -up room and had to stay around the resort due to needing to check out of our non swim-up room, move luggage etc. The resort told us that because we booked through ******* that they could not refund us the difference between the rooms. We are now working with ******* on the issue. To say the least we were extremely disappointed in how the resort handled our reservation. Beyond that the resort was beautiful, swim-up room once we got in it was the nicest we have stayed in, ocean and beach were amazing.
翻譯
Roy
入住於 2024 年 3 月
其他
3.0/5
發布於 2024 年 3 月 3 日
To loud, entertainment staff yelling , are you having fun, ******. Nothing to do unless you like to drink alcohol, and play stupid poolside games directed by loud staff. only good food was in the buffet.. they should get rid of all the restaurants except the buffet and add a dance hall and a bowling ally, along with an adult game room. That would give something for people to do after there shows. Out door Ping pong with a nice wind! Really, why not a bocce ball Cort, wind would not effect the balls. I can go on but what’s the point, not going back.
翻譯
Efrain
入住於 2024 年 3 月
夫妻/情侶出遊
2.0/5
發布於 2024 年 3 月 2 日
Property is located on a beautiful beach in Costa Mujeres.
The staff with the exception of my assigned maid and Butler were exceptional, and the bar offered top shelf spirits (Don Julio, Patron, Hennessy VSOP, Remy VSOP, Tito’s, Grey Goose, etc).
The biggest issues I encountered was with our maid, who refused to clean our room (change sheets, replace towels), to a point that I had to get management involved. The AC in the room did not work (had to sleep with doors open) and my butler was unresponsive most of the time I attempted to communicate with him.
There are better priced options in the area, book elsewhere.
翻譯
Tyler
入住於 2024 年 3 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 3 月 1 日
Beautiful resort without the over crowded feel that all-inclusives can have at times. The staff was incredibly friendly and accommodating. The wedding we attended was beautiful and the entire evening went flawlessly. Our bartended Leal was a highlight of each day as he helped our group stay hydrated throughout each day! Loved our experience and will certainly look for a chance to get back soon.
翻譯
Timothy
入住於 2024 年 3 月
家庭出遊
5.0/5
超棒
發布於 2024 年 3 月 1 日
Love this property and the rooms but I particularly loved the service! David at flavors restaurant was awesome! He took great care of us every morning… we have a high maintenance toddler and he made it relatively easy! And he was always quick with the drinks!
翻譯
Ian
入住於 2024 年 2 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 2 月 27 日
Great resort. Even though it allows kids it's still a pretty quiet. I would recommend the adult only side though.
The staff is great and goes above and beyond to ensure all needs are met. There are great food options and the dinners are very good. Lunch and breakfast are "OK" (buffet with lots of decent options).
The rooms are big and very nice. They weren't as clean as they could be but I wouldn't consider them to be "dirty".