家庭精選在Grand Palladium Select Costa Mujeres - 全包

I am ******* gold member, this means I should receive special treatment and upgrades, our room was not prepared for my kids, there was nothing special for them, the bedsheets were dirty, the housekeeping kept forgetting to restock our fridge or put enough towels, and in reality they would only tidy up the room, no cleaning or changing sheets. The main and second buffet food was so boring and lacked variety, the nest buffet was a joke, the tables were shaky and once we ordered at nest and waited 45 minutes for the smallest portion possible. At portofino, they put burnt pasta in front of me with no shame. At the coffee shop they kept ignoring us until I asked them to take our order and all order was wrong. I once ordered room service, nothing crazy, just meat empanadas and cheese cake and I got food poisoning. Lucky my kids fell sleep waiting for their food and didn’t eat it. There is not one bartender here that knows how to make a drink, all drinks were tasteless, I would ask for mojito and they would give me margarita, asked for coco loco, they didn’t bother to make it, asked for straw for my toddler they wouldn’t provide. T The bar waiters around pool would rarely approach you to take your order, at the beach there was one lady that asked 3 people for drink and left the rest, and for the rest of the time stood there chitchatting with life guards. All the staff, except you to tip, its like you owe them for every small thing they do, they don’t respect you as a guest.

Not sure why they dont close out a floor at a time to do renovation. During our whole trip they were painting walls, and doing renovations. Whole floor smelled like paint. We booked in 4 different groups everyone had a different experience. We were in building 11 of the family select while our friends was at 12. Building 12 did not have any renovation also their accomodation was much better. As soon as they arrived they were given fancy vodka and champagne with cookies, treats and a variety of bags/beach bags and toys for the kids. When we checked in we received no beach toys for our kids, no treats, just 2 empty bags and one was clearly used as it was completly stained. Overall not too happy with our stay at this resort, we stayed at their sister company in Maya and had a much better experience.

Excelente opcion si viajas con familia

Mis comentarios son: Excelente hotel y servicio Personal muy amable y servicial Mucho personal de limpieza y mantenimiento. Habitaciones grandes (Family section) En Rafa Nadal Tenis Center seria bueno tener mas canchas de pádel (hay 1 y está en reparación), tener balones de soccer (en buen estado), cambiar la malla de las porterias (el balón se va a la vegetación) Los carritos que transportan de un lado a otro se tardan mucho en pasar. Llegando al hotel tienes que hacer reservación en los restaurants porque estan llenos Deberian de tener un área o actividades tipo bar o disco para los chavos de 12-17 años (con bebidas sin alcohol) y/o que los dejen entrar al sky bar sin servirles alcohol. La temperatura de la alberca principal y la de family muy caliente. El horario de cocina de Sumptuori cierra a las 10:30pm. Nuestra reservación fue a las 10pm, las porciones son chicas y no tuvimos oportunidad de pedir otra cosa a la carta.

This resort is gorgeous, along with great staff and amenities. The property is quite large, but they provide plenty of easy transportation around to save you from all the walking.

Beautiful resort, excellent service everywhere you go. Very clean and safe. Food options at the pool were just okay. Reservations at restaurants need to be made at check in or else you may not land a seat. Important to note: this resort is large and in order to get around, you will need to take golf carts. Walking is not impossible but with the heat and little kids, golf carts were the way to get around. Sometimes they come quick and sometimes there is a bit of a wait. Wish we were given a map at check in so we know where everything is at. We got by with asking a lot of questions and knowing general areas of where we wanted to go. The butler service was great. They are fast; attentive and really try their best to meet your needs. No request is too odd! Javier the resort manager met us and ensured our needs were taken care of. Great service! Overall would recommend this resort.