DFW機場中庭套房飯店(Atrium Hotel and Suites DFW Airport)

If i could give this hotel negative 5 star i would cause of the staff, First off before we arived they told us we can park our truck by the hotel for free until we come back from our trip but at the counter they acted all like they don't Know about parking and charged us for the parking for duration of our trip we checked in midninght and had to check out at 3 am cause of our flight shuttle took us to the airport and just Dropped us all at one stop even tho that was not our terminal lost 2 hours to get to our terminal and we missed our flight cause Ahole that drove us didnt do his job. Im gonna escalate this to management and this aint gonna get left alone like this they gonna pay for my rebooking flight.

Estuvo bien por el precio y la localización.

La atención es de segunda

No hot water

We counted on the DFW 530 AM airport shuttle. We were VERY surprised and disappointed that we were NOT dropped at our correct terminal. "Everybody out" at C Terminal. It was a challenge for us and other groups to figure out the Airport Terminal shuttle system. Be sure to allow extra time for your departure if checking bags. Otherwise, all good.

The check in reception was not welcoming at all. She did not tell me anything about parking where my room was I had to ask. She wanted to know what time I would be checking out. The room was very outdated. I do not know how this hotel is 4 stars.

At check-in the service desk employees acted distracted and juvenile. When it was time to transport our group of 9 to the airport, the driver refused to drop us at Terminal E stating that it was to early in the morning for this. No person involved with the airport had heard of this. The transit driver asked which hotel we were associated with and when given the name Atrium, replied that he was not surprised. I assume that the Atrium must be in a state of decline in management if this is the attitude of DFW employees.