Hawthorn Extended Stay by Wyndham DFW Airport North

This is the worst hotel I have ever seen in my life. There should be a regulatory body that needs to check their customer services. Their customer service is very very poor. The staff do not speak english fluently, but at the same time, they should be able to be ethusiastic, friendly and empathetic. The staff have zero communication manner on the phone and physical contact. They are very rude on the phone. I will advice the management to sack all the staff and employ the ones who are ready to work or they should train them on good communication skills. The hotel provides shuttle van to and from the airport but when I called them from the airport, they told me shuttle will pick me up at the airport in 30mins but 2hrs later I called to remind them that am still waiting at the airport, the staff snapped at me shouted 'it's on the way! it's on the way' before I could asked other questions, he hung up, I called back immediately but he did not pick up again. The hotel smelt of terrible odour that I couldnot breathe. My room has a microwave, cooker and a fridge, no cutleries, no cups, no plates, no kettle for tea, all the cupboad were empty. No wardrobe, no hangers but there is pressing iron and board which I was grateful for. The staff not at the reception in the night, you have to ring bell hundred times and shout out hello, hello before someone would come. Safety is not ensured as the front door was left opened with nobody manning the entry and exiting, anybody can access the facility. I was to checkout at 2:45am to airport for my 5:55am flight, the doors were opened, no staff to talk to, thank God that I have requested for the shuttle in the night and I just came out to be checking for the shuttle myself as the shuttle missed the scheduled time. No staff came out to help when I was worried whether the shittle will come or not. The hotel is sharing 2 small shuttle vans with other 10 hotels nearby which means, it might have filled up before getting to you. I am writing this review so that the management can do something about the running of the hotel. The state of the hotel is very BAD. I wish they turned a new leaf because the hotel is very close to the airport, about 10mins drive and would have been the best location for travellers when catching early morning flights to ease stress. I got the hotel because my night flight was delayed suddenly till the next day early morning

飯店不錯，房間很大（約 150 間），甚至有廚房、冰箱和爐灶......但沒有看到餐具和鍋碗瓢盆。 不要被早餐欺騙了，因為那隻是站在接待處時的一杯咖啡和一塊餅乾… 提供 24/7 機場接駁車服務，但與北部其他 10 家飯店合併。如果出現問題，等待半小時或更長時間也沒什麼……無論如何，請給您等候的酒店打電話。參觀完所有機翼後，大約還需要 20 分鐘才能到達酒店。就我個人而言，從行李箱到酒店大約需要 1.5 小時......這太長了，尤其是在午夜時分。 凱悅、萬豪等酒店我已經去過那裡至少 5 次了。

房費不包含早餐，但我預訂時說已包含早餐。 設施也很差。 房間很髒，不舒服，浴室的蓮蓬頭是壞的，房間也很髒，不想再去。