瀏覽用戶對爾灣飯店的評價

奧蘭治郡艾文約翰韋恩機場居家飯店
4.4/599 評價
The hotel, room, & most importantly the bedding & towels are all clean and provided a much sought-after relief after two previous hotels on the same trip that ultimately weren't as clean as we had hoped. The front desk staff are highly courteous and they seemed to have a great logging system for each guest and their room number. They offer complimentary parking which was appreciated. Being located close to so many restaurants and grocery stores is also amazing and we drove less than a mile to the Il Fornaio Italian restaurant last night while we were at the hotel for a night and it was indeed a fantastic experience! The hotel is also quite close enough to the flagship location of the French cafe called Moulin in Newport Beach (Bristol St) which was one of the top culinary highlights of our entire trip alongside our dinner at the Michelin-starred Spanish restaurant Vaca. This being said, while the front desk does attempt to deliver an unbelievably high level of customer service on par with international 4-star hotels, the sofa bed wasn't made for our room until the third call to the front desk across a span of a few hours and the wake up call for 4am so that we would get to the airport in time for our early morning flight also never came. Apparently the wake up call was logged into the system but the system never ended up calling our room at all that morning, so we had also requested the front desk to arrange for a taxi to take us to the airport at 5am but we wanted to make sure this wasn't also forgotten so we double-checked with the front desk about the taxi pickup and when we arrived downstairs at 5am the taxi was already ready for us and the cost for the taxi was just $12 plus a tip. Very distinctively, at least from my experience, this hotel seemed to feature a special shower/bathroom where the steam quickly fills the room and creates an incredibly spa-like head sinus reset experience which left my facial skin super hydrated on both occasions that I had taken a shower. Also the Paul Mitchell shampoo, conditioner, and body wash are all very excellent for dry or irritated scalp and/or skin and the body wash was an amazing shaving gel substitute as well. The grocery items available for purchase in the lobby are rather overpriced but luckily if one hasn't the ability to frequent the nearby grocery stores then at the very least you will have an essential range of food and beverage options to stay hydrated and productive for your busy day. We loved the upscale touches throughout the property and will certainly consider returning to this hotel on future visits to Irvine!
歐文光譜居家飯店
4.2/553 評價
這是一處較舊的房產,但維護得很好。然而,房間陳舊的是爆米花天花板,浴室的門都關不起來(扭曲了),沒有毛巾架,沒有洗液,沙發牀不舒服。早餐每天都沒有變化。最糟糕的是,當我預訂時,我使用了展示稅費選項,所以我知道自己要支付什麼。入住的第一晚,我沒有得到任何授權或解釋,被收取了41美元的費用。那天晚上我去和前台和在那裏工作的紳士交談,問他41美元是幹什麼的?他說這是爲了稅收和費用。然後我向他解釋我用所有稅費預訂了房間,我已經付了錢,並向他出示了我的預訂收據。他仍然說這是額外的稅收。然後他把所有的東西都加在計算器上,然後告訴我我應該付的總數。猜猜怎麼着?他的總數與我的總數相匹配!!!我告訴他是的,我同意!但是我剛剛又被收取41美元。然後他告訴我這是爲了增加稅收,而不是擔心,因爲它是正確的。他無法真正告訴我這是爲了什麼“額外的稅收和費用”。然後他告訴我,他看到我沒有收取正常350美元押金,因爲某些原因,如果我想的話,他現在就去做。當然我說不,我不需要/想要那個,然後他告訴我只付41美元,因爲我沒有收取“附帶存款”的費用,我應該很高興我沒有收取。我說了,但那是押金-不是收費,如果我在住宿結束時一切都很好,就會退款。他說是的,但是既然沒有收費,他現在就去收費。然後他問我是否可以收取350美元?我說不。他說,不要擔心41美元,如果這是個錯誤,就會退還。他非常粗魯和傲慢。

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