蘇格蘭高地桑切斯湯汁餐廳飯店(Rocpool Reserve Luxury Highland Package)

When I booked the hotel, I made sure the gent who took the call understood the night we would stay would be our wedding night. We booked the hotel as it is allegedly a 5 star hotel. A 5 star hotel, according to Which has these features, with relation to the staff and facilities. All staff demonstrate a positive attitude and willingness to help (1 star) Good guest service and staff should provide prompt, courteous and efficient service (3 star) Very good social skills and anticipation of individual guests' needs evident (4 star) Higher staffing levels (4 star) Staff should anticipate individual guests' needs to create unique and memorable experiences (5 star) We could not book the room with the hot tub, but, we plumped for the next room down, the decadent room. The image clearly shows a free standing bath and a very large walk in shower, and with this we booked the one night. When I arrived to check in, I was early, and the very nice lady gave me the paperwork and allowed me to sign up and leave my car in the car park. I asked about a potential upgrade and was told the hotel was full, so no chance of room movement. After we had had our wedding lunch in Inverness, we walked up to the hotel and checked into the room. There was no free standing bath, the walk in shower pressure was below average, no acknowledgement of our celebratory day or anything. But we had had a good meal and needed to rest after the day's exertions. The room overlooked the road, so we had to shut the windows. The aircon was operating well. Around 9pm, we decided to stretch our legs and go down to the bar and maybe get a sandwich. We witnessed one particularly trucculent female member of staff walk past us, not acknowledge us or even make space at the bar for us to sit. The lady behind the bar, I learned later, was the duty manager and she was making cocktails as the usual bar person was not in. I had to ask twice to get menus to order food from the trucculent one, but she ignored us and carried on filling drinks orders. The other member of staff couldnt actually serve drinks as she was only 16 We finally got our order placed and went to sit down. Now, I love the heat, having lived in the Sinai for 30 years, I enjoy the sensation, but the heating in the bar was oppressive. When our food turned up by the trucculent one, she plonked our plates down and walked off. My wife had ordered a salmon sandwich, which turned out pretty much as expected. I ordered a club sandwich. Mainly for the reason that this one was advertised with egg on it. A departure from a typical Club Sandwich and one of which I thought I would like What was presented to me was dripping in grease and the mayonnaise had made the bread all soggy and horrible. The egg had been fried in tainted oil and had a bitter after taste and had not been dabbed to remove the oil that was making the sandwich so un appealing. I had to leave half of it as the bread disintegrated and I was left with a gelatinous gooey mess

This was our 1st visit to Rocpool reserve unfortunately it will be our last. We booked for a bar meal and on arriving were virtually the only people in the bar despite being told we could only be fitted in at a certain time. We ordered wine and a meal with Charcuterie which we assumed would come as a starter. After at least40 mins our mains arrived I asked about our starter to be told it would be served alongside the main. I explained to the waiter I didn’t think this was right and asked for it to be taken away. On paying the Charcuterie was removed from the Bill, I payed in cash and was told there was no change available and they would have to raid the tip jar. A female who appeared to be the front of house manager approached us and I explained that I was not impressed by the service,(not the waiter) starter coming with main. To which she replied, you wouldn’t believe what some people ask for. I didn’t find her approach helpful or understanding and it was like she was trying to just bat me off. She said it must have been the way it was put through the till. A beautiful setting but what kitchen sends a sharing starter with a main. 🤷🏼‍♂️🤷🏼‍♂️ do not mix this place up with the real Rocpool across the river.

We booked the ‘Extra Decadent Room’ at a cost of $797 Australian, breakfast included. This meant it had a verandah with a hot tub on it. The staff were so lovely and friendly. Exceptional. My husband said the omelette he had for breakfast was the best he has ever had. I do have concerns for people with mobility issues as they will find it difficult to get in and out of the shower (as it is in the bath and a big step down). Also, the internet did not work in our and this made it difficult to access emails about our trip home etc., and the air conditioner did not work. We were recommended this hotel and we can see how it has immense charm and service.

Staff are good, food is nice, but the room could have been from faulty towers. What’s worse, it was the most expensive in the hotel at £320/night off season. Sauna was broken. Bathroom tile grout was black in places. Stains all over the ceiling. Light switches didn’t work. Paint tired. Stingy tea and coffee. Tv broken. Emailed above to hotel on checkout (a week ago), and no reply so posting here.

Vicki and the entire staff at the Rocpool Reserve Hotel were exceptional. All of my (many) requests were handled quickly and efficiently. Our dinner at the restaurant was outstanding both in terms of service and quality. All if our breakfasts were delicious. Brava!

This is an exceptional hotel with a staff that goes above and beyond to make your stay special. We arrived to be greeted at the door with help with our luggage by Vicky. She gave us some highlights and sent us out to explore. Upon returning, our bags were on our room, and Sava helped us settle in. The breakfast was the best in Scotland. Everything was fresh and the table beautifully set. The service and food were expertly done. Seva helped us get a taxi and is an expert in her field. This was the best experience of our whole trip.